5. Pros: No waiting in lines during peak time of March Break at Universal Parks with Express Pass, friendly accommodating staff with five star customer service, clean rooms with new modern furnishings, comfortable beds, good size room for family of five, upgraded room for birthday, smooth check in/check outCons: One issue: Housekeeping did not come one day until late in the day (after 4pm); apparently the girl was stuck in meetings all day and was not able to clean her rooms The Housekeeping situation is the only reason I'm rating it a 4 rather than 5 star experience because in all other respects our experience at the hotel met or exceeded our expectations.