Hard Rock Hotel Orlando, Orlando, Cares

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Rank

33rd

Out of 543

Hard Rock Hotel Orlando	Average Price: $342 Check Rates

Hotel Class:

5800 Universal Boulevard

Orlando, 32819 View map

4-Star Hotel Rank: 13 of 59
Average review rating: 4.09

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (1) , Travelocity (30) , TripAdvisor (1488) , YahooTravel (175)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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attentive (43) awesome (143) beautiful (160) best (331) better (182) big (158) brilliant (41) cares (74) cheaper (29) clean (456) comfortable (206) comfy (51) convenient (125) cool (146) decent (36) delicious (43) efficient (32) enjoyable (29) excellent (210) exceptional (66) fabulous (49) fantastic (176) fast (209) free (362) fresh (52) friendly (428) fun (300) good (656) gorgeous (30) great (1314) happy (104) helpful (305) huge (125) liked (481) love (275) new (89) nice (719) outstanding (35) perfect (119) pleasant (40) plenty (107) positive (45) quiet (99) reasonable (123) soft (33) spacious (91) tasteful (27) terrific (25) welcoming (40) wonderful (143)

Cares

Appears in 99 comments.

The following words were used in comments with Cares:
$ (7) desk (5) good (5) great (8) guest (7) hard (6) hotel (21) housekeeping (4) kid (8) liked (8) management (4) not (16) park (10) pool (9) return (4) rock (7) room (15) secure (5) service (6) staff (14)

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1. My kids keep asking to go back to the Hard Rock and don't even care if we go to the parks on our next trip.

"Excellent Hotel " Read full review on TripAdvisor 5/10/2012 Vote

2. This place is like a fine tuned watch, with careful attention to detail.

"WOW! " Read full review on TripAdvisor 4/18/2012 Vote

3. Staff told us that it is normal to have ants in Florida, & looked at us blankly as if to ask 'what is the big deal'?, he did not care less.

"My 2nd visit - but NEVER again " Read full review on TripAdvisor 4/12/2012 Vote

4. I question 'how clean is that?' But then the chemicals probably take care of any droppings.

"a great place to relax after a day at the park " Read full review on TripAdvisor 4/9/2012 Vote

5. A lot of 'I don't care' attitudes from employees- Rooms (see below)- Pool area too noisy if you're trying to just relaxThe AwfulWhen we arrived we decided we might do better in a kid suite rather than trying to cram 5 into a standard room.

"The good, the bad, and the awful " Read full review on TripAdvisor 3/19/2012 Vote

6. Brand will get people in the door but quality care keeps them and it is NOT being provided at this location.

"Declining service for return customers " Read full review on TripAdvisor 3/17/2012 Vote

7. Your reputation gets people there and you don't really care if they come back.

"Declining service for return customers " Read full review on TripAdvisor 3/17/2012 Vote

8. There has been a steady decline in customer service and care.

"Declining service for return customers " Read full review on TripAdvisor 3/17/2012 Vote

9. I did speak with the manager about the attitudes and unwillingness to care or help I encountered and he offered me a $25 credit for the trouble which would have been great but when I checked it out, it wasn't there and I wasn't about to start arguing with them again :/Overall a wonderful spot for couples, the parks were great just a wonderful, peaceful relaxing time (except for the front desk -lol).

"Grown-up fun! " Read full review on TripAdvisor 1/18/2012 Vote

10. The staff was above and beyond and took care of our every whim including the waiter at the pool getting us a 3 hour late check out for free so we could hang out by the pool longer.

"Great weekend trip! " Read full review on TripAdvisor 1/13/2012 Vote