Chateau Sonesta, New Orleans, Helpful

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Rank

44th

Out of 427

Chateau Sonesta	Average Price: $196 Check Rates

Hotel Class:

800 Iberville Street

New Orleans, 70112 View map

3-Star Hotel Rank: 23 of 125
Average review rating: 3.95

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (117) , MyTravelGuide (66) , Travelocity (8) , TripAdvisor (410) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (12) attentive (11) awesome (17) beautiful (45) best (35) better (49) big (43) cares (21) clean (208) cleanliness (9) comfortable (108) comfy (24) convenient (47) cool (14) correct (8) courteous (17) decent (15) delicious (7) efficient (7) excellent (54) exceptional (16) fabulous (9) fancy (9) fantastic (18) free (54) fresh (12) friendly (120) fun (15) generous (9) good (176) great (297) happy (24) helpful (134) huge (67) liked (94) love (38) new (203) nice (228) outstanding (9) perfect (55) perfectly (13) pleasant (36) pleased (18) plenty (20) professional (10) quiet (88) reasonable (25) spacious (46) welcoming (15) wonderful (41)

Helpful

Appears in 185 comments.

The following words were used in comments with Helpful:
clean (13) concierge (15) desk (22) extremely (11) friendly (44) great (17) hotel (27) lobby (6) location (8) luggage (7) need (6) nice (15) not (17) pleasant (14) room (22) service (7) staff (99) valet (6) walking (7) well (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I called 3 days ago to ask for help.

"A Little Frustrating " Read full review on TripAdvisor 5/11/2012 Vote

2. So she tells me that I can go to the Hilton Garden Inn two blocks away (which is great btw) so I told her oh okay well it would have been helpful to know that the first time I called.

"Front Desk Attendant/Guest Services HORRIBLE ATTITUDE " Read full review on TripAdvisor 4/29/2012 Vote

3. Yes, there's a confusing walk to the ugly temporary registration 'desk', but all went smoothly, and staff was very helpful.

"Pleasant Experience " Read full review on TripAdvisor 4/22/2012 Vote

4. However, the staff went out of their way to help us.

"Nice despite remodeling " Read full review on TripAdvisor 4/16/2012 Vote

5. I'm not a difficult guest and I would have been OK if any of the staff had shown any interest in helping me.

"Avoid this Property " Read full review on TripAdvisor 4/14/2012 Vote

6. I am just excited to write this review Pierre & Vincent was so so helpful they remembered us everytime we came in they seemed genuinely interested in how our stay was going.

"Pleasantly surprised! Awesome Hotel " Read full review on TripAdvisor 4/13/2012 Vote

7. The staff was so nice everyone was so helpful.

"Pleasantly surprised! Awesome Hotel " Read full review on TripAdvisor 4/13/2012 Vote

8. Staff very helpful and very nice.

"Nice " Read full review on TripAdvisor 4/5/2012 Vote

9. The stuff was helpful in whatever we asked for, but not greatly polite as we are used to.

"Good hotel - great location " Read full review on TripAdvisor 3/23/2012 Vote

10. It is close to everything, clean, spacious and the staff have always been more than helpful and friendly.

"Big Easy made easy " Read full review on TripAdvisor 3/8/2012 Vote