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Rank
39th
Out of 468

Sheraton Mart Hotel

Average Price: $124  
 
Hotel Class:
711 NorthWest 72nd Avenue
Miami, 33126 View map  
3-Star Hotel Rank: 13 of 122
Average review rating: 3.32
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (417) , Travelocity (6) , TripAdvisor (226) , YahooTravel (18)
SAFE TO BOOK ? (0/5 issues found)
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Cares
Appears in 24 comments. 
The following words were used in comments with Cares:
appalled (2)   arrival (2)   bathroom (2)   complaints (2)   desk (7)   extra (2)   food (3)   great (3)   helpful (2)   hotel (5)   maintenance (2)   management (3)   much (2)   not (10)   outstanding (2)   problem (3)   reasonable (2)   room (4)   staff (3)   terrible (2)    
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1. The supervisor on duty came out and said they called me and it's all taken care of.
"NICE HOTEL. BUT DOES HAVE SOME ISSUES. " Read full review on TripAdvisor   4/15/2012 Vote      
2. 'It's not going to be my doing the reason why this employee one day will find himself without a job, time will take care of it and his mouth is going to be the reason for his troubles.
"Valet from another planet! " Read full review on TripAdvisor   2/5/2012 Vote      
3. The Bellman was very helpful and took care of our transfer to the cruise port the next day.
"Great Double Tree Next to Miami Airport " Read full review on TripAdvisor   11/30/2011 Vote      
4. GOOD- Free wifi in lobby {good enough to make a skype call}- The front desk staff were greeted with a pontoon of people waiting to check-in and handled it with grace and care.
"An Up and Down Experience " Read full review on TripAdvisor   11/12/2011 Vote      
5. But best to the last -the staff were quite outstanding-every contact I had was well handled by friendly smiling people-Gina in the exec lounge-Martha on the front desk-Simone in the restaurant took great care to find vegetarian options for my colleague and Raul on the Concierge desk was very helpful and knowledgable-even found me iced wated when I said I was hot after the gym-outstanding.
"Great staff-OK hotel-WIFI drives you mad " Read full review on TripAdvisor   11/7/2011 Vote      
6. They certainly care more than the bell captain or front of house staff but if the hotel continues to deliver such appalling service they won't have too many rooms to tidy up in future.
"Don't, just don't stay here " Read full review on TripAdvisor   11/3/2011 Vote      
7. paid extra and was appalled at the lack of extra care.
"Under Construction-Service too " Read full review on TripAdvisor   10/31/2011 Vote      
8. The room was large but who cares about that? The fan in the bathroom just makes a lot of noise but doesn't really vent the steam out.
"Not so great place! " Read full review on TripAdvisor   10/23/2011 Vote      
9. 30 minutes later our meal, which included a salad starter, still had not been served and no-one, especially the maitre d' seemed to care.
"Stay elsewhere - not the usual Doubletree standard " Read full review on TripAdvisor   1/20/2011 Vote      
10. Maintenance took care of those issues immediately.
"Correctible Miscues, Needs Upgrade of Exposition Space / Ammenities, BUT Pleasant Staff. " Read full review on TripAdvisor   11/15/2009 Vote      
   
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