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Rank
16th
Out of 468

Doubletree Grand Hotel Biscayne Bay

Average Price: $176  
 
Hotel Class:
1717 North Bayshore Drive
Miami, 33132-1180 View map  
3-Star Hotel Rank: 6 of 122
Average review rating: 3.39
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (83) , MyTravelGuide (157) , Travelocity (26) , TripAdvisor (255) , YahooTravel (14)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 11 comments. 
The following words were used in comments with Responsive:
appreciate (2)   friendly (2)   helpful (2)   hotel (4)   management (2)   not (2)   room (2)   staff (2)    
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1. So I went back downstairs and asked the clerk if they were sure we were given the right room - and the response was that the manager simply appreciated hearing that some guests were excited to be staying with them.
"Fabulous Customer Service! " Read full review on TripAdvisor   1/25/2012 Vote      
2. Shortly after I submitted the booking, I sent an email to the hotel to confirm (have had issues before so I always do) and let them know we were excited to be arriving the next day and promptly received a very nice response.
"Fabulous Customer Service! " Read full review on TripAdvisor   1/25/2012 Vote      
3. I truly appreciate the quick response, the assistance, and the overall warm and friendly welcome for our upcoming stay.
"Great Customer Service " Read full review on TripAdvisor   10/11/2011 Vote      
4. I did not even expect to get a response, let alone the helping hand that was offered to make the night better.
"Great Customer Service " Read full review on TripAdvisor   10/11/2011 Vote      
5. So I can't blame the hotel entirely, but they do have some responsibility.
"hotel was fine, but concierge behavior was horrible " Read full review on TripAdvisor   1/4/2011 Vote      
6. It turned out the A/C was responsible for the water intrusion and the engineer sort of vacuumed the ceiling tiles dry.
"Worst experience i ever had - is this place managed by anyone? " Read full review on TripAdvisor   4/14/2010 Vote      
7. To get help in this matter, an engineer to our room and responses from the Front Desk was like pulling teeth.
"Worst experience i ever had - is this place managed by anyone? " Read full review on TripAdvisor   4/14/2010 Vote      
8. Their response? No, none of us are allowed to leave the lobby.
"This hotel is a NIGHTMARE. " Read full review on TripAdvisor   3/18/2010 Vote      
9. Staff was very friendly and responsive.
"Fine location, clean, decent hotel " Read full review on Expedia   11/17/2009 Vote      
10. Hotel staff was responsive and professional.
Read full review on MyTravelGuide   12/22/2007 Vote      
   
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