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Rank
108th
Out of 468

InterContinental West Miami

Average Price: $160  
 
Hotel Class:
2505 NorthWest 87th Avenue
Miami, 33172 View map  
4-Star Hotel Rank: 34 of 58
Average review rating: 3.98
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (43) , MyTravelGuide (384) , Travelocity (18) , TripAdvisor (96) , YahooTravel (6)
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Helpful
Appears in 72 comments. 
The following words were used in comments with Helpful:
accommodating (3)   clean (7)   concierge (12)   desk (7)   extremely (9)   friendly (30)   good (4)   great (5)   gym (4)   hotel (10)   location (4)   need (5)   not (6)   personable (2)   pool (2)   reception (3)   room (8)   service (3)   staff (45)   well (3)    
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1. One particular bellhop was way too aggressive - kept following my friend and I when we parked out front and kept asking whether we needed help with our bags, where the front desk was (we knew where it was) and followed us to the front desk, talking the whole time about getting our bags, etc even after we've told him no.
"Not customer-oriented/unfriendly staff " Read full review on TripAdvisor   3/6/2010 Vote      
2. This hotel is not customer-friendly nor are they helpful.
"Not customer-oriented/unfriendly staff " Read full review on TripAdvisor   3/6/2010 Vote      
3. I've never had such a complete lack of honesty, accountability and helpfulness of a hotel of this purported caliber.
"Will never return " Read full review on TripAdvisor   12/1/2009 Vote      
4. The quality offered exceeds the value, a very well run hotel with a staff that's always willing to go the extra mile to help the guest out.
"The willigness to serve and postive attitude of staff is second to none " Read full review on TripAdvisor   10/23/2009 Vote      
5. This hotel is very clean and the staff is very helpful.
"Super hotel " Read full review on Expedia   9/2/2009 Vote      
6. Staff were helpful.
"Great Value and very plush " Read full review on TripAdvisor   5/22/2009 Vote      
7. The hotel was wonderful, this was the best hotel I ever stayed in , the staff was so helpful l and polite anything you needed they were right there to assist you.
"This is the best hotel in miami " Read full review on Travelocity   5/1/2009 Vote      
8. Dont count on the hotel concierge to give you directions however because they were not helpful there.
"Great Vacation " Read full review on Expedia   4/28/2009 Vote      
9. When I called the help desk it was even worse.
"This hotel stole 776.00 from us, and there is NO customer service " Read full review on TripAdvisor   4/28/2009 Vote      
10. When I call they will not give out the name of their manager, so there is no one to go to for help.
"This hotel stole 776.00 from us, and there is NO customer service " Read full review on TripAdvisor   4/28/2009 Vote      
   
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