Embassy Suites Jacksonville, Jacksonville, Helpful

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Rank

14th

Out of 213

Embassy Suites Jacksonville	Average Price: $110 Check Rates

Hotel Class:

9300 Baymeadows Road

Jacksonville, 32256 View map

3-Star Hotel Rank: 9 of 42
Average review rating: 3.62

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (32) , MyTravelGuide (14) , Travelocity (8) , TripAdvisor (126) , YahooTravel (14)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Helpful

Appears in 47 comments.

The following words were used in comments with Helpful:
area (2) arrival (2) clean (3) decorate (2) desk (7) extremely (3) friendly (14) good (2) great (3) hotel (5) management (2) need (3) nice (4) not (3) pleasant (2) reasonable (2) room (6) staff (22) well (2)

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1. I WAS TALKED INTO STAYING AT EBASSY SUITES BY FAMILY MEMBERS IN JACKSONVILLE , I WORK FOR STARWOODS (SHERATON ATLANTA) AND WE GREAT EVERY GUESST (WITH A SMILE AND A may i help you please) i never once was asked how was my stay or is there anything that can be done, to top that off i was in room 412 and i left my silver watch in the room by mistake i called the hotel once i arrived back in atlanta and i was told they will check with housekeeping and call me back i called at 6 12pm and it is now after 9am on tues and no call back yet.

"POOR CUSTOMER SERVICE " Read full review on TripAdvisor 5/15/2012 Vote

2. On the plus side, the staff is great and always willing to help with your needs.

"Frequent Business Traveler " Read full review on TripAdvisor 4/20/2012 Vote

3. is terrific and the hotel staff were helpful), the room itself is in need of attention.

"Superb staff & service; room, not so much " Read full review on TripAdvisor 4/8/2012 Vote

4. For positives- the person who served drinks was nice, helpful and generous, Also the staff for serving food was friendly and kind.

"if you want to improve- start with customer service- front desk " Read full review on TripAdvisor 4/6/2012 Vote

5. upon arriving kim said sorry not in the notes and i don't have the authority to help you.

"if you want to improve- start with customer service- front desk " Read full review on TripAdvisor 4/6/2012 Vote

6. Staff were friendly and helpful and not at all in short supply.

"An average, older Embassy Suites property " Read full review on TripAdvisor 3/18/2012 Vote

7. Marion at the front desk was extremely kind and helpful in finding a room for us.

"SAVING GRACE " Read full review on TripAdvisor 2/27/2012 Vote

8. the only reason we gave this place 2 stars was because of the staff, they were friendly and helpful.

"What happened to this hotel? " Read full review on TripAdvisor 2/8/2012 Vote

9. The hotel staff is friendly and helpful.

"Clean, Well-Maintained Property " Read full review on TripAdvisor 2/5/2012 Vote

10. The staff was very helpful and friendly.

"Would Return " Read full review on TripAdvisor 11/26/2011 Vote