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Rank
2nd
Out of 718

Hilton Houston

Average Price: $267  
 
Hotel Class:
1600 Lamar Street
Houston, 77010 View map  
4-Star Hotel Rank: 1 of 30
Average review rating: 3.85
OpinionWell Value Index: 5
Traveler reviews analyzed: YahooTravel (35) , MyTravelGuide (838) , Travelocity (7) , Expedia (31) , TripAdvisor (331)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 8 comments. 
The following words were used in comments with Responsive:
breakfast (2)   employee (2)   good (2)   hotel (3)   management (3)   not (5)   reception (2)   service (2)   staff (2)   useful (2)    
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1. The event staff is second to none, very responsive and genuinely friendly, not 'hotel patronizing' like I've seen at many other properties.
"Superb for events " Read full review on TripAdvisor   5/1/2012 Vote      
2. - Staff was responsive and seemed to care (I saw an employee go out of his way to pick up a tiny piece of paper on the floor) - Executive lounge was included with my rate and had a nice view, good wifi, two mac computers for use, continental breakfast and reception at night (Tip: Breakfast was good enough for starting my day, but don't expect the evening reception to be your dinner.
"Can't beat this hotel for a convention " Read full review on TripAdvisor   11/6/2011 Vote      
3. We did not use room service, but all the employees we encountered were very responsive.
"Very Nice Room With Lovely View " Read full review on TripAdvisor   6/2/2011 Vote      
4. However, the management is not responsive, the hotel prefers to accomodate large, revolving-door conference attendees and for those of us who stay here repeatedly, we are as annymous as any stranger on the street.
"Worst Service - Management has no interest in Customer Experience " Read full review on TripAdvisor   11/9/2009 Vote      
5. I asked the operator if the Hilton Americas is a non-smoking hotel, and the response was YES.
"Reservations and room requests " Read full review on YahooTravel   9/6/2007 Vote      
6. When asked about it, the response was kind of vague with a rude undertone.
"Everything is BIG in Houston but NOT Hilton " Read full review on TripAdvisor   8/6/2007 Vote      
7. I called security, which was actually very responsive, and told them the story.
"Nice hotel, but security is a problem " Read full review on TripAdvisor   9/25/2006 Vote      
8. We could not complain to a managed, because there was no manager available, despite several requests to speak to one without response, we decided to try to make the most of our experience ourselves and not waste anymore time trying to get our customer service issues addresses.
Read full review on MyTravelGuide   3/16/2006 Vote      
   
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