3. The candy trolleyBreakfast serviceGym: good facilitiesNegatives: Hotel tried to nickel & dime & overcharged us for several items (why do they offer discounted meals, etc & yet still charge full price?)No upgrade given on check in (although booked via preferred partner - not a big issue but no effort/discussion made at check in)Laundry service: almost a day late & my wife had to chase them to deliverPool area: too crowded & slow poolside service (was ignored by poolside attendants for approx 30 minutes)Bell service: We had to wait 30 mins for bell service to arriveConcierge: unhelpful even with some simple questions.