Back to search results
OpinionWell
Rank
11th
Out of 197

Marriott Boston

Average Price: $397  
 
Hotel Class:
296 State Street
Boston, 02109 View map  
3-Star Hotel Rank: 2 of 37
Average review rating: 4.22
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (52) , MyTravelGuide (166) , Travelocity (9) , TripAdvisor (613) , YahooTravel (22)
SAFE TO BOOK ? (2/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Cares
Appears in 24 comments. 
The following words were used in comments with Cares:
bags (3)   checkout (2)   desk (2)   few (2)   hotel (2)   liked (2)   location (2)   medical (2)   need (2)   night (2)   not (5)   noticeable (3)   pleasant (2)   problem (3)   return (2)   room (5)   special (2)   staff (4)   well (3)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. I'm very disappointed in Marriott and how they have allowed themselves to fall victim to the 'we don't really care about our customers' routine that so many others have done.
"Worst Marriott stay ever " Read full review on TripAdvisor   3/22/2012 Vote      
2. The computers and printers in the business center weren't working, no one cared or offered to fix when we inquired at the desk.
"Worst Marriott stay ever " Read full review on TripAdvisor   3/22/2012 Vote      
3. The pillows were unbearable; we called to ask if there was anything they could do and they pretty much all but told my husband 'we don't really care'.
"Worst Marriott stay ever " Read full review on TripAdvisor   3/22/2012 Vote      
4. i was supposed to stay 2 nights but i decided to change hotel and they really didn't care.
"simply the worst experience ever! " Read full review on TripAdvisor   3/3/2012 Vote      
5. When we checked in, the room we requested was no longer available, but the person that checked us in, made sure that we were well taken care of with another room and added in a breakfast certificate (Not necessary, but truly appreciated) We thoroughly enjoyed our Sunday brunch which had plenty of choices and fresh fruit, bread, pastries etc.
"Great Experience President's Weekend " Read full review on TripAdvisor   2/22/2012 Vote      
6. Tried to write and talk to someone in the hotel regarding this matter but no one seemed to notice or care.
"Great location, unsafe for toddlers " Read full review on TripAdvisor   10/23/2011 Vote      
7. No restaurant or room service - but who cares? - every type of food imaginable is within walking distance.
"Wish we could have stayed longer " Read full review on TripAdvisor   8/1/2011 Vote      
8. He told me that although he was not able to reverse the charge, that he would ensure that it was taken care of on Monday when their accounting department was open.
"Terrible hotel with even worse service " Read full review on TripAdvisor   5/10/2011 Vote      
9. I called to rectify this situation (as well as sending an email), and it was taken care of, albeit about a week later.
"Terrible hotel with even worse service " Read full review on TripAdvisor   5/10/2011 Vote      
10. She was not only rude, but could care less about earning our stay.
"Front desk Woman should retire!!! " Read full review on TripAdvisor   10/12/2010 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
Tools for hotel professionals
© 2010 OpinionWell, LLC, All Rights Reserved