Radisson Plaza Lord Baltimore, Baltimore, Responsive

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Rank

32nd

Out of 231

Radisson Plaza Lord Baltimore	Average Price: $193 Check Rates

Hotel Class:

20 West Baltimore Street

Baltimore, 21201 View map

3-Star Hotel Rank: 18 of 33
Average review rating: 3.21

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (10) , Expedia (75) , MyTravelGuide (667) , Travelocity (14) , TripAdvisor (330) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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acceptable (8) adequate (7) attentive (8) beautiful (29) best (22) better (33) big (23) cares (24) clean (159) cleanliness (8) comfortable (85) comfy (12) convenient (33) cool (9) courteous (13) decent (21) efficient (8) elegant (7) excellent (22) exceptional (18) fast (11) free (78) fresh (11) friendly (103) fun (7) generous (11) good (173) gorgeous (9) great (142) happy (21) helpful (105) huge (10) liked (103) love (22) new (31) nice (188) perfect (10) pleasant (29) pleased (13) plenty (12) positive (16) professional (13) quiet (19) reasonable (23) reasonably (11) responsive (16) spacious (22) welcoming (13) well appointed (7) wonderful (15)

Responsive

Appears in 28 comments.

The following words were used in comments with Responsive:
complaints (4) customer (2) desk (3) friendly (4) good (2) guest (2) helpful (2) hotel (10) internet (2) lacking (3) management (4) not (5) problem (3) return (2) room (5) service (8) shared (2) slow (2) staff (11) updated (2)

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1. Management's timely and thoughtful response to my concerns has made me more likely to try a Radisson hotel again in the future.

"Great service, terrible room " Read full review on TripAdvisor 4/6/2012 Vote

2. UPDATE: Since sharing my concerns about my room with upper level management upon returning home from my trip, the folks at Radisson have been incredibly responsive and proactive in taking responsibility for these concerns and making sure that I am walking away satisfied.

"Great service, terrible room " Read full review on TripAdvisor 4/6/2012 Vote

3. 8) Management is pretty responsive; if you have problems, call em up, they're quick to correct it.

"FOR THE PRICE, ITS A GOOD DEAL. GREAT LOCATION. PET FRIENDLY " Read full review on TripAdvisor 2/23/2012 Vote

4. Upon my return to the front desk the same responsive individual reassigned me to another room on the 17th floor.

"Historic, Comfortable and Pleasant " Read full review on TripAdvisor 11/12/2011 Vote

5. The hotel is run down and in dire need of updating but since I wrote a letter to corporate about the horrible experience and didn't get a response I don't think corporate Radisson really cares what goes on at this property.

"Will never stay at a Radisson again " Read full review on TripAdvisor 6/20/2011 Vote

6. As the Radisson trades heavily on its high-speed internet access in its advertising, and this was the deciding factor in choosing this hotel over others in Baltimore, I am very disappointed - both with the poor quality service, and the slow response time when problems were reported.

"Do NOT stay here if you need Internet access " Read full review on TripAdvisor 5/22/2011 Vote

7. I stayed here for a almost week, and constantly complained about the slow response time to the internet, and nothing happened.

"No special, but internet was a total disaster " Read full review on TripAdvisor 5/13/2011 Vote

8. The response was, '.

"I Should Have Paid Better Attention To The Reviews. " Read full review on TripAdvisor 9/18/2010 Vote

9. The hotel dropped the ball on many fronts and failed to take responsibility for their poor service which included: 1) a lack of signage for our events, 2) food staff who were rude and not available (which resulted in non-guests picking in our food) 3) sales staff who were inaccessible 4) a very hot and humid lobby area 5) rooms that had mildew in the bathrooms 6) rooms with overflowing toilets WITH human waste that DID NOT belong to the guests in the room.

"Good location, lousy service, staff with an attitude " Read full review on TripAdvisor 7/29/2010 Vote

10. The Radisson staff was minimally responsive because the valet company is not affiliated with them.

"staff unresponsive to valet parking theft at this DIRTY, DUSTY hotel " Read full review on TripAdvisor 9/8/2009 Vote