4. The few times that we went to the concierge floor for a drink or snack the employees were playing on FaceBook or their iPad, and barely looked up to say hello when we entered (which is key-card access only so you pay additional money for this 'privelege') When I called in the weeks/days prior to arriving the employees were pretty abrupt on the telephone, and had an 'i don't care' attitude about the fact that I needed to check in early because of the wedding.