3. The fabulous lady Carrie at that desk will turn herself inside out to give excelent advice, make bookings for you, make phone calls to ensure her information is current, find a shop that has what you want to buy and give you a detailed map of how to get there, and all this is done so willingly, with a smile, and you get the feeling that all she wants is to know you have had a good time seeing and doing all you can on vacation.