3. 00am every night before we could sleep also i was under the impression the hotel was smoke free the guests above us smoked all the time which left us unable to leave our sliding door open of an evening and the ash was dropped on to our outside table and ground was not impressed may if the cleaners actually checked out on deck they would have been able to see the ash also i do not understand why you do not have fly wire on your sliding doors these doors were so heavy that you could hear the people upstairs slamming there door everytime they went outside.