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Rank
7th
Out of 493

4

Average Price: $220  
 
Hotel Class:
55 Cyril Magnin Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 5 of 37
Average review rating: 3.99
OpinionWell Value Index: 5
Traveler reviews analyzed: Travelocity (9) , Expedia (92) , MyTravelGuide (881) , TripAdvisor (1553) , BedBugRegistry (3) , YahooTravel (63)
SAFE TO BOOK ? (3/5 issues found)
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Responsive
Appears in 36 comments. 
The following words were used in comments with Responsive:
bad (2)   bill (3)   busy (3)   condition (3)   courteous (2)   desk (4)   disgust (2)   extremely (3)   friendly (5)   helpful (3)   hotel (13)   management (3)   need (3)   never (4)   not (6)   phone (2)   reservation (3)   room (5)   service (2)   staff (10)    
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1. When I found the safe in my room wasn't working, John from engineering came up and was the nicest, most responsive engineer I've ever met at a hotel.
"Most excellent service " Read full review on TripAdvisor   3/1/2012 Vote      
2. It was comfortable, the staff responsive and courteous, and the location was perfect for our needs.
"Nice, but has issues " Read full review on TripAdvisor   12/29/2011 Vote      
3. The Good1 Great Location2 Clean and Modern3 4 Star quality (kind of)The Bad1 Asked in our Reservation in advance for a king bed, which was never forethcoming2 Very busy front desk not very responsive to requests3 Never felt we got what we paid forThe Ugly1 Leaving the hotel with a taste that you got hit for a big bill and didn't get quite what you paid for2 Being treated like you were just another of oh so many customers, no one tried to make our stay memorable, other than the fact I remember I paid a lot and never got what I had asked for at the time of our reservation (a king bed)3 Served in a snobbish and cavalier attitude by a front desk that was obviously over workedOk so I have cut this hotel up quite a bit.
""The Good, The Bad and the Ugly" 4 Star Maybe but 4 Star Pricing " Read full review on TripAdvisor   10/9/2011 Vote      
4. The phone was answered by someone who did not understand the language well and she just kept saying 'Yes', so I repeated my question and just got a 'yes' response.
"Typical large city hotel - with some added annoyances " Read full review on TripAdvisor   9/7/2011 Vote      
5. Rather than apologise in a situation when both me and my business partner were clearly distressed, he argued that sending out security at 1am is a proportionate response (because the hotel experiences travellers who don't settle bills).
"This was the worst hotel experience/service/hostiIity I have ever experienced - Frequent Traveller " Read full review on TripAdvisor   7/23/2011 Vote      
6. What made it worse was the manager O's response the following morning.
"This was the worst hotel experience/service/hostiIity I have ever experienced - Frequent Traveller " Read full review on TripAdvisor   7/23/2011 Vote      
7. ' The staff was very helpful and responsive.
"Great stay " Read full review on TripAdvisor   5/30/2011 Vote      
8. I had some issues with billing and I had to get through Donna to get a response.
"Good Hotel with some great staff " Read full review on TripAdvisor   5/23/2011 Vote      
9. The response and service from Donna from the reservation dept has always been consistently great.
"Good Hotel with some great staff " Read full review on TripAdvisor   5/23/2011 Vote      
10. We stayed here for a birthday eve, away from kids and responsibilities.
"Right in the Heart of Union Square " Read full review on TripAdvisor   2/13/2011 Vote      
   
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