9. We then come to check out and it was the same lady who had checked us in when my friend asked her to ring the bank like she said she would she replied it was up to us to do this and complety denied saying this upon checkin i asked to see the manager and polity argued my point and the hotel finally relented and my friend was able to call her bank, i will return to NYC but must say i will probably try another hotel as i feel the New Yorker has no customer service skills which is a shame as the rest of my stay was good but this just let them down in a big way, However the hotel is located in a wonderful position 10 minutes from Macys's, ESB, and Time Square.