6. Negatives : we were lucky to be upgraded but other colleagues' rooms were very small - one couldn't open her case without putting it on the bed; free Internet connection is incredibly slow - if you want fast you have to pay; several times we couldn't log on as 'there are too many people already connected' - ridiculous for a conference hotel; one printer in the 'Business Centre' didn't work; alcohol in the diner was ridiculously expensive, even for New York; our waiter in the diner on three separate occasions was inattentive and more interested in chatting to his friends or on his mobile phone than getting our food; the shower was impossible to control - ran either very hot or very cold.