Holiday Inn Chicago - Mart Plaza, Chicago, Responsive

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OpinionWell
Rank

65th

Out of 415

Holiday Inn Chicago - Mart Plaza	Average Price: $231 Check Rates

Hotel Class:

350 West Mart Center Drive

Chicago, 60654 View map

3-Star Hotel Rank: 24 of 73
Average review rating: 3.77

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (28) , MyTravelGuide (2514) , Travelocity (19) , TripAdvisor (355) , YahooTravel (23)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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adequate (8) affordable (8) awesome (17) beautiful (29) best (28) better (41) big (29) cheaper (9) clean (156) comfortable (78) comfy (9) convenient (49) cool (9) courteous (9) decent (26) efficient (13) excellent (41) exceptional (10) fabulous (13) fantastic (28) fast (20) free (53) friendly (104) fun (9) good (195) great (294) happy (17) helpful (109) huge (19) impressed (18) liked (86) love (23) magnificent (20) new (19) nice (229) outstanding (14) perfect (18) pleasant (21) plenty (13) professional (7) quiet (22) reasonable (33) reasonably (9) responsive (9) secure (8) spacious (21) spectacular (22) stunning (9) welcoming (7) wonderful (24)

Responsive

Appears in 24 comments.

The following words were used in comments with Responsive:
area (2) bad (4) best (2) correct (2) customer (2) enjoy (2) expense (3) experience (4) friendly (2) hotel (7) location (2) misleading (2) money (2) never (4) not (4) park (3) price (2) problem (2) quick (2) staff (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Hotel clerks were pleasant and we had a quick response to a problem with our shower the first night (at 10pm no less.

"chicago with my nephews " Read full review on TripAdvisor 4/12/2012 Vote

2. The concierge called the engineer, but didn't get a response, so he called the nearby Ace Hardware and quoted me 2 pumps.

"Beautiful Views " Read full review on TripAdvisor 3/1/2012 Vote

3. (Both the meeting planner and I were hoping for a speedy response along the lines of 'We solved that problem months ago.

"Pleasantly surprised " Read full review on TripAdvisor 11/21/2011 Vote

4. I was uneasy because there were two reports of bedbugs in 2011 on the Bedbug Registry and our group's meeting planner didn't get a response from the sales staff to her inquiry on that topic.

"Pleasantly surprised " Read full review on TripAdvisor 11/21/2011 Vote

5. It's sooooo nice to get this kind of response when I didn't even have to gripe or be mean.

"Not your old, mediocre Holiday Inn--spectacular city views and service " Read full review on TripAdvisor 9/17/2011 Vote

6. After getting nowhere with Hotwire in disputing the Queen vs Double issue and with limited assistance (due to their own restrictions, not due to a lack of understanding) with the reservations department, I decided to contact Tony Miu directly, after seeing his name and responses to these Trip Advisor posts.

"Went above and beyond to ensure we had a fantastic stay - Happy to recommend to anyone visiting Chicago! " Read full review on TripAdvisor 7/12/2011 Vote

7. responses from management try to get the word 'upscale' in there at least six times.

"ok value for the price, but.... " Read full review on TripAdvisor 5/14/2011 Vote

8. The elevators were responsive, including the set that take you from street level to the hotel lobby.

"Great Location, Great Property " Read full review on TripAdvisor 7/24/2009 Vote

9. Dirty, gross and complained to staff with no response.

Read full review on MyTravelGuide 4/19/2008 Vote

10. Never got a thing back? Emailed him to ask why, no response.

Read full review on MyTravelGuide 3/3/2008 Vote