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OpinionWell
Rank
40th
Out of 676

InterContinental The Barclay New York

Average Price: $434  
 
Hotel Class:
111 East 48th Street
New York City, 10017 View map  
4-Star Hotel Rank: 19 of 106
Average review rating: 3.81
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (23) , MyTravelGuide (2733) , Travelocity (11) , TripAdvisor (1498) , YahooTravel (28)
SAFE TO BOOK ? (1/5 issues found)
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Responsive
Appears in 67 comments. 
The following words were used in comments with Responsive:
complaints (4)   concierge (4)   desk (4)   great (5)   helpful (4)   high (3)   hot (6)   hotel (7)   lacking (3)   lighting (3)   location (8)   management (6)   need (12)   not (7)   quick (5)   room (10)   service (7)   staff (28)   water (6)   well (4)    
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1. Sean Olmstead is a real professional and very responsive.
"excellent service continues " Read full review on TripAdvisor   5/18/2012 Vote      
2. The staff were responsive and polite, and the rooms were well sized (by New York standards) and clean.
"Nice hotel well situated near transportation hubs. " Read full review on TripAdvisor   4/3/2012 Vote      
3. His response was to print off my bill and hand it to me.
"Great Hotel - But needs new TVs " Read full review on TripAdvisor   2/28/2012 Vote      
4. The staff is attentive and responsive, especially Annmara Gayle, to makes sure your stay is stress-free.
"Great stay in New York " Read full review on TripAdvisor   2/6/2012 Vote      
5. wait, I will ask the Manager on Duty' - his response - tough, what do you want me to do - move your brother out of the room and move you in?' To say I was shocked would be an understatement - I was appalled - not only had they screwed up the original room booking and relet the room that had been paid for, the attitude of the so-called manager was upsetting as he was rude, spoke loudly as if it was my fault, and flapped his hands at me in a really dismissive manner - horrible.
"Nice location - pity about the staff... " Read full review on TripAdvisor   10/5/2011 Vote      
6. BUT - as I had paid same price for both rooms, I asked what they were going to do for us,,,? The response - 'ah - I get where you're coming from.
"Nice location - pity about the staff... " Read full review on TripAdvisor   10/5/2011 Vote      
7. I found the staff very helpful and responsive to requests - moreover they were very efficient which for me on business was really important.
"Great Business Hotel " Read full review on TripAdvisor   9/10/2011 Vote      
8. We used the 24 hour business service group to print some documents late in the evening and they were quick and responsive to our needs.
"Old World service values but some renovation needed " Read full review on TripAdvisor   7/13/2011 Vote      
9. All I received in response was a nonchalant, 'Well I guess they double charged you because they did not recognize the travel company you made the reservation with' (I think his name was Sacco, but at this point I can't remember).
"DO NOT STAY HERE........ OVERPRICED DATED ROOMS THEY WILL OVERBILL YOU..... BUREAUCRATIC NIGHTMARE " Read full review on TripAdvisor   7/2/2011 Vote      
10. We were shocked and amazed that your employees were so caring and responsive to all of our needs during our stay at the Barclay.
"WHAT A GREAT PLACE TO STAY " Read full review on TripAdvisor   2/28/2011 Vote      
   
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