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Rank
114th
Out of 676

Peninsula New York City

Average Price: $860  
 
Hotel Class:
700 Fifth Avenue at 55th Street
New York City, 10019 View map  
5-Star Hotel Rank: 10 of 29
Average review rating: 4.29
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (41) , Travelocity (4) , TripAdvisor (184) , YahooTravel (10)
SAFE TO BOOK ? (0/5 issues found)
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Helpful
Appears in 39 comments. 
The following words were used in comments with Helpful:
concierge (12)   desk (3)   extremely (3)   friendly (6)   great (3)   guest (3)   hotel (7)   need (4)   nice (4)   not (7)   pleasant (2)   polite (3)   reasonable (2)   reception (3)   recommend (4)   reservation (2)   room (5)   service (2)   staff (25)   useful (2)    
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1. All the staff we encountered were extremely pleasant and helpful.
"VERY PLEASANT " Read full review on TripAdvisor   5/16/2012 Vote      
2. The concierge team was fabulous, always going the extra mile to help secure the bookings to restaurants and making recommendations for places to visit.
"Delightful stay " Read full review on TripAdvisor   4/24/2012 Vote      
3. It is rare to encounter an entire hotel staff that is unfailingly polite, and helpful.
"Outstanding Service " Read full review on TripAdvisor   4/24/2012 Vote      
4. The concierge, the receptionists , the door staff , in fact all the staff, are so professional and helpful it shows what good training and customer care can achieve.
"An amazing hotel " Read full review on TripAdvisor   3/29/2012 Vote      
5. Concierge very helpful.
"New York, Feb 2012 " Read full review on TripAdvisor   2/22/2012 Vote      
6. The rooms were not quite as nice as the Pen but were half the price and the staff MUCH kinder, more helpful and friendlier.
"This ain't the Pen Hong Kong " Read full review on TripAdvisor   1/29/2012 Vote      
7. In particular reception (we asked to see some more rooms, see below, and they couldn't have been more helpful) and the concierge who gave us some first rate dining recommendations.
"Wonderful! " Read full review on TripAdvisor   1/20/2012 Vote      
8. Jason Ledoux (the Director of the Front Desk) could not be bothered to pick up the phone to help us work out what the alternative options might be but instead informed his staff that we could pay 300 USD extra a night to upgrade to the next room category (which also has much smaller windows than average for NYC hotels).
"The worst hotel I have stayed at in NYC " Read full review on TripAdvisor   1/6/2012 Vote      
9. The concierge (Frederick) was incredibly helpful.
"Fantastic Hotel - Lives Up to Peninsula Brand Name! " Read full review on TripAdvisor   11/20/2011 Vote      
10. Concierge staff was wonderfully helpful and all their recommendations were spot on.
"Great stay near 5th & 55th " Read full review on TripAdvisor   9/14/2011 Vote      
   
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