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Rank
30th
Out of 543

Hilton Orlando Resort Lake Buena Vista

Average Price: $162  
 
Hotel Class:
1751 HOTEL PLAZA Boulevard Lake Buena Vista
Orlando, 32830 View map  
0-Star Hotel Rank: 6 of 204
Average review rating: 4
OpinionWell Value Index: 1
Traveler reviews analyzed: Travelocity (25) , TripAdvisor (672)
SAFE TO BOOK ? (1/5 issues found)
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Correct
Appears in 15 comments. 
The following words were used in comments with Correct:
$ (2)   bus (2)   clean (4)   desk (5)   extremely (2)   guest (4)   hotel (5)   infant (3)   management (3)   new (2)   not (2)   park (3)   problem (3)   return (2)   room (10)   secure (3)   shuttle (3)   staff (2)   uncomfortable (2)   wrong (2)    
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1. When I returned to the front desk, they corrected it.
"Dirty and rundown - I cancelled my stay for the following month " Read full review on TripAdvisor   5/2/2012 Vote      
2. A quick call to the front desk for a new code corrected the problem.
"Great stay " Read full review on TripAdvisor   4/5/2012 Vote      
3. My teenaged children are extremely familiar with the Disney transportation system and they had a hard time finding the correct bus to bring them back to the hotel.
"Doesn't have that DISNEY feeling " Read full review on TripAdvisor   3/27/2012 Vote      
4. Great location and only a few minor problems that will be easy to correct for on my next trip.
"Magic " Read full review on TripAdvisor   2/25/2012 Vote      
5. I understand that things happen and a hotel cannot control everything however my family went to Disney for a week long vacation and we had all the following issues at this hotel:1) first room was infested with Mosquitos and our infant (as well as us) ended up with multiple welts from the bites--the finally agreed to give us a new room because we were uncomfortable with them spraying chemicals (again, we have an infant)2) Within an hour of the move we realized our baby's no tear bath didn't make it--and it was no where to be found and the Hilton could do nothing to assist us so we had to pay for a taxi to find a local grocery store to buy more3) The cleaning service only visited our room ONCE during our stay and only because I hunted them down and asked them--and then they didn't do a full cleaning but we did get clean towels, it would have been nice to have some clean glasses for drinking4) At 12:30am one morning security let a stranger into our room and woke up our infant--management didn't even approach us about this incident, we had to ask about it--Shouldn't they have checked the guest registry and an ID before opening our door to a stranger????5) The hotel deactivated our room keys the day of check out instead of waiting until 11am (the check out time) so when we left our bags in our room to do some last minute shopping before catching our shuttle at 10:30am we came back to a surprise- went to the front desk to correct--they got to wrong again, had to call security causing us to be a little late to our shuttle6) One of the contracted bus drivers to shuttle guests to and from the parks was extremely rude to guests and actually tried starting a fight with one of the guests one morningTo top it all off, I wrote Hilton because I was rather displeased and the manager sent me a two day voucher good for 12 months at his hotel in Orlando--I live in Virginia and just returned from a family vacation in Orlando.
"Stay at a Disney owned and operated hotel and avoid this poorly managed Hilton " Read full review on TripAdvisor   5/12/2011 Vote      
6. If not you would have to exit at a Disney Park and take one of Disney's transit system to head to the correct park.
"Location, location, location " Read full review on TripAdvisor   3/3/2011 Vote      
7. Room 1066 if I remeber correctly.
"Has Paris got the money? " Read full review on TripAdvisor   10/31/2009 Vote      
8. Previous reviews about the finish on the walls is correct.
"So So.....Needs a good basic restaurant (Diamond Member Review) " Read full review on TripAdvisor   3/20/2009 Vote      
9. It took repeated calls to front desk/housekeeping/the manager to correct *some* of these problems.
"Friendly bu unresponsive staff " Read full review on TripAdvisor   12/12/2008 Vote      
10. Rate was incorrect and had to go through two layers of mgmt to get corrected $239 vs $1893.
"A Comedy of errors for a full service hotel " Read full review on TripAdvisor   5/2/2008 Vote      
   
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