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Grosvenor Resort in Walt Disney World Resort

Average Price: $160  
 
Hotel Class:
1850 Hotel Plaza Boulevard
Lake Buena Vista, 32830 View map  
3-Star Hotel Rank: 1 of 7
Average review rating: 3.73
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (72) , MyTravelGuide (133) , Travelocity (12) , TripAdvisor (2443) , YahooTravel (2)
SAFE TO BOOK ? (0/5 issues found)
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Correct
Appears in 42 comments. 
The following words were used in comments with Correct:
$ (2)   bed (3)   bill (6)   charged (3)   desk (8)   great (4)   helpful (5)   hotel (7)   night (3)   not (12)   old (2)   order (2)   polite (2)   pool (3)   problem (6)   resort (2)   room (14)   service (3)   staff (4)   well (3)    
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1. Rafael was wonderful with helping to correct the manner.
"Wonderful Staff " Read full review on TripAdvisor   5/20/2012 Vote      
2. 00 for a lousy buffet with the kids eating free-and the bill was not correct so check it closely before you go.
"Nicer than expected-kids loved the pool " Read full review on TripAdvisor   2/23/2012 Vote      
3. Honestly, I think this hotel needs to be torn down or have a professional company remodel it the correct way.
"Dirty Dirty Dirty!! " Read full review on TripAdvisor   1/4/2012 Vote      
4. The hotel has clearly undergone some extensive, and successful refurbishment recently and I would hope some of the more negative comments far below will have been corrected.
"Faultless holiday " Read full review on TripAdvisor   10/27/2011 Vote      
5. 00 and Mike at the front desk went out of his way to correct the bill , even getting his manager to help, even though I told him not to bother.
"We loved it and we'll be back!! " Read full review on TripAdvisor   6/21/2011 Vote      
6. It started out miserable with not being assigned the correct room, not being able to change rooms until the next day and very rainy weather.
"It was a good stay. " Read full review on TripAdvisor   4/1/2011 Vote      
7. when soemthing amiss it was corrected and then a followup call from the servive desk to make sure all okay,,,liked thatAngela Knight on Service desk was awesome,had a great BIG SMILE in her voice.
"good value for the money " Read full review on TripAdvisor   3/5/2011 Vote      
8. She then went somewhere to get a third pot and left extra packets of coffee after the third pot started working correctly.
"outstanding service - housekeeping staff member Wislane " Read full review on TripAdvisor   11/5/2010 Vote      
9. The front desk tried unsucessfully to correct the problem by re-keying a number of times, and then finally called Angel.
"Hotel needs updating " Read full review on TripAdvisor   10/26/2010 Vote      
10. Room service was excellent, friendly and polite staff throughout our stay, the only criticism was some of the staff on the front desk would give in-correct information and didnt seem too interested in finding the info you asked for.
"Highly recommended, for everything! " Read full review on TripAdvisor   9/9/2010 Vote      
   
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