Hotel Astor, Miami Beach, Responsive

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OpinionWell
Rank

9th

Out of 56

Hotel Astor	Average Daily Rate: NA Check Rates

Hotel Class:

956 Washington Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 9 of 34
Average review rating: 4.05

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (35) , MyTravelGuide (15) , Travelocity (11) , TripAdvisor (174)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Responsive

Appears in 7 comments.

The following words were used in comments with Responsive:
customer (3) staff (2) well (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. After writing a letter of concern to the GM of this location, I've yet to receive any type of response.

"Hotel Decent - Management Horrible " Read full review on TripAdvisor 7/14/2010 Vote

2. Anyway, the thing about good customer service is that you should go out of your way in order to help your customers even if you're not directly responsible (The customer is king, right?).

"Indifferent staff, damaged rooms and poor breakfast " Read full review on TripAdvisor 6/24/2010 Vote

3. He just said that they weren't responsible because it wasn't the hotel's very own valet parking.

"Indifferent staff, damaged rooms and poor breakfast " Read full review on TripAdvisor 6/24/2010 Vote

4. WE'LL SEE? What kind of a response was that?.

"worst service I've ever had to endure! " Read full review on TripAdvisor 8/18/2009 Vote

5. , but this is the responsibility of the city.

"Nice, quiet, and friendly " Read full review on TripAdvisor 7/15/2007 Vote

6. We were very impressed by the congeniality of the desk staff as well as all those responsible for our well-being.

"Hotel Astor is S-U-P-E-R " Read full review on TripAdvisor 6/27/2007 Vote

7. The staff (Cory, Angelo and Willie) were warm and always responsive but never intrusive.

"Great Hotel -nice staff " Read full review on TripAdvisor 5/2/2007 Vote