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Rank
9th
Out of 56

Hotel Astor

Average Daily Rate: NA  
 
Hotel Class:
956 Washington Avenue
Miami Beach, 33139 View map  
4-Star Hotel Rank: 9 of 34
Average review rating: 4.05
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (35) , MyTravelGuide (15) , Travelocity (11) , TripAdvisor (174)
SAFE TO BOOK ? (0/5 issues found)
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Helpful
Appears in 108 comments. 
The following words were used in comments with Helpful:
beach (5)   clean (5)   concierge (4)   desk (19)   extremely (10)   friendly (36)   good (6)   great (11)   hotel (12)   informative (3)   location (9)   need (5)   nice (9)   not (10)   perfect (3)   pretty (5)   professional (3)   room (12)   service (4)   staff (68)    
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1. And trying to help is what the receptionist didn't even consider.
"Indifferent staff, damaged rooms and poor breakfast " Read full review on TripAdvisor   6/24/2010 Vote      
2. Fortunately, the lady working for the spa was so kind to help us and spoke to the valet parking staff (I guess Spanish is the key) and so we finally got our car.
"Indifferent staff, damaged rooms and poor breakfast " Read full review on TripAdvisor   6/24/2010 Vote      
3. I asked the receptionist for help.
"Indifferent staff, damaged rooms and poor breakfast " Read full review on TripAdvisor   6/24/2010 Vote      
4. Anyway, the thing about good customer service is that you should go out of your way in order to help your customers even if you're not directly responsible (The customer is king, right?).
"Indifferent staff, damaged rooms and poor breakfast " Read full review on TripAdvisor   6/24/2010 Vote      
5. Great front desk help.
"What a deal! " Read full review on TripAdvisor   5/14/2010 Vote      
6. I've tried to be as honest as possible in this review and hope it helps you make an informed decision.
"Hotel Astor - A few gripes but overall a good hotel " Read full review on TripAdvisor   5/3/2010 Vote      
7. The staff on the front desk were helpful and polite and seemed well informed.
"Hotel Astor - A few gripes but overall a good hotel " Read full review on TripAdvisor   5/3/2010 Vote      
8. the bed was the best part, entering the kingsize bed your body is welcomed with soft-down comforter pillows and sheet which helps relieve any stress or distrubance.
"Had A Wonderful Experience! " Read full review on TripAdvisor   4/14/2010 Vote      
9. The people at the reception were very nice and wanted to help us get passes to the clubs we were interested in.
"Clean, great location, reasonable price " Read full review on TripAdvisor   4/4/2010 Vote      
10. Anyone that has stayed in Miami before can attest to the fact that helpful and present front desk staff is rare.
"Finally, the actual room matched the pictures on hotel website... " Read full review on TripAdvisor   4/4/2010 Vote      
   
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