7. The Good1) The porters were fast and friendly2) The shower in the suite was amazing3) The room service was good value, and good food4) The room was clean and the bed was super comfy5) Towels came quickly6) Couldn't hear the music from the pool/bar from the suite7) Amazing location - could walk practically everywhere on South Beach8) Nice pool and excellent beachThe Bad1)Front desk staff was generally slow2) Room service took forever and the catering staff on the phone weren't friendly3) Thin walls - could hear doors slamming and people in the bathroom next to our room4) $19 fee for access to the pool and beach towels - seems like a money grab by the hotel5) Internet wasn't available in our tower - this was very annoyingOverall, we enjoyed our stay and would go back to the Royal Palm.