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Rank
76th
Out of 468

The Royal Palm Hotel

Average Daily Rate: NA  
 
Hotel Class:
1545 COLLINS AVENUE
Miami, 33139 View map  
3-Star Hotel Rank: 36 of 122
Average review rating: 3.53
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (109) , MyTravelGuide (1189) , Travelocity (34) , TripAdvisor (308)
SAFE TO BOOK ? (1/5 issues found)
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Cares
Appears in 42 comments. 
The following words were used in comments with Cares:
$ (4)   concierge (2)   customer (7)   desk (4)   does (3)   expectation (3)   hotel (11)   liked (3)   location (3)   much (4)   not (15)   problem (5)   room (8)   secure (3)   service (5)   single (2)   size (3)   small (3)   staff (10)   trip (4)    
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1. Called to ask why ,, they said it was cause I was in the room too late, and no service was available,, callled the front desk an hour ago,, told them I was going to write a bad message on trip advisor and they could not care less.
"indifferent I " Read full review on TripAdvisor   5/2/2010 Vote      
2. Kevin always treat us like a Vegas jackpot we never want for anything if its not right his staff took care of it immediately.
"Thanks Kevin Keating for a fabulous stay!!!! " Read full review on TripAdvisor   3/30/2010 Vote      
3. The staff was well spoken and took care of every luxury that you can think of.
"THE GREATEST PLACE ON SOUTH BEACH " Read full review on TripAdvisor   3/21/2010 Vote      
4. Security came by and knocked on our door once and told us it was open, and we had to be very careful the rest of the trip.
"not so good " Read full review on TripAdvisor   3/1/2010 Vote      
5. Here is the precise feedback on every service I availed:1) Expedia customer care: 7/10 :-a) All my requests were properly heardb) I was given every single detail about my trip.
"Not Impressed " Read full review on Expedia   1/13/2010 Vote      
6. I booked the trip after calling customer care number at expedia.
"Not Impressed " Read full review on Expedia   1/13/2010 Vote      
7. It was a very bad experience the hotel staff just didn't seem to care about their guests.
"I would never go back to the Royal Palm " Read full review on Expedia   1/5/2010 Vote      
8. we asked for a crib for my 5 months old baby with our reservation we never got one, they didn't seem to care about that.
"I would never go back to the Royal Palm " Read full review on Expedia   1/5/2010 Vote      
9. It felt like the staff didn't care about the patrons because they knew that their location was one of the best and they will always have business.
"So So Hotel " Read full review on TripAdvisor   10/8/2009 Vote      
10. I mean the hotel was nice when we got there, but when I checked in they said we had to add $150 for incidentals and I don't think the travel agent knew about that part or else I would have taken care of that before going there.
"Hotel was nice, but maintanance was not so great " Read full review on TripAdvisor   6/8/2009 Vote      
   
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