Hilton Philadelphia, Philadelphia, Rude

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Rank

37th

Out of 177

Hilton Philadelphia	Average Price: $220 Check Rates

Hotel Class:

4200 City Avenue

Philadelphia, 19131 View map

3-Star Hotel Rank: 22 of 57
Average review rating: 3.04

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (6) , MyTravelGuide (11) , Travelocity (5) , TripAdvisor (158) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoyance (2) appalled (1) avoid (9) bad (18) badly (2) bare (2) bed bugs (5) broke (2) broken (4) complain (3) complaint (8) difficult (2) dirt (2) dirty (10) disappoint (8) disgust (2) disturbing (2) errors (2) expensive (8) hard (4) horrible (3) inconvenient (2) incorrect (2) issue (19) lack (2) mediocre (3) mess (2) mistake (2) negative (5) noise (6) noisy (2) poor (6) poorly (3) pricey (4) problem (11) rat (4) ridiculous (4) rodent (2) rude (9) sadly (1) scary (1) shock (1) slow (9) smell (6) stained (3) terrible (3) tiny (3) unfortunate (4) worst (5) wrong (4)

Rude	Appears in 9 comments.

The following words were used in comments with Rude:
bill (2) concierge (3) desk (3) errors (2) management (2) reservation (2) staff (8) wedding (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. One woman was almost very rude and did not care about anything out of her job description.

"Staffs are very problematic " Read full review on TripAdvisor 2/2/2012 Vote

2. To make matters worse, the manager was rude and belittling.

"Worst Customer Service I Have Ever Experienced " Read full review on TripAdvisor 8/22/2011 Vote

3. I used to work for hotel so I can understand room issues, but there is no excuse for rudeness.

"Stay Away " Read full review on TripAdvisor 2/2/2011 Vote

4. But I think the worst was the rudeness of the staff.

"Stay Away " Read full review on TripAdvisor 2/2/2011 Vote

5. Front desk staff and staff in concierge level was very rude and unknowledgeable, made frequent errors with billing.

"Hotel looks nice, staff needs more training in dealing with the public " Read full review on TripAdvisor 11/6/2010 Vote

6. Front desk staff and staff in concierge level was very rude and unknowledgeable, made frequent errors with billing.

"Hotel looks nice, staff needs more training in dealing with the public " Read full review on TripAdvisor 11/6/2010 Vote

7. The staff was quite rude and the concierge knew nothing about the city of philadelphia - I was given a map and the advice to just 'follow the signs'.

"One of the Worst hotels I have ever visited " Read full review on TripAdvisor 4/30/2008 Vote

8. The staff was downright rude at times, and the food was just OK (my salad had brown lettuce in it).

"Just OK.... " Read full review on TripAdvisor 3/19/2008 Vote

9. I made my own reservations with the group bookings manager in person well in advance of the wedding only to be told by rude staff on my wedding night as I stand at the desk in my wedding dress, that no reservation existed.

"Awful service to Bride and guests " Read full review on YahooTravel 6/18/2007 Vote