Hilton Eugene, Eugene, Complaint

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Rank

2nd

Out of 72

Hilton Eugene	Average Price: $193 Check Rates

Hotel Class:

66 East 6th Avenue

Eugene, 97401 View map

3-Star Hotel Rank: 1 of 13
Average review rating: 3.47

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (32) , MyTravelGuide (616) , TripAdvisor (130) , YahooTravel (2)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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apologetic (3) awful (4) bad (14) barely (2) big deal (2) bit dated (3) broken (4) complain (4) complaint (2) dated (9) difficult (3) dirty (7) disappoint (13) disturbing (3) enemy (2) expensive (11) gross (3) hard (6) hardly (6) horrible (5) inconvenient (2) issue (8) lack (2) loud (14) lukewarm (2) mistake (2) negative (6) noise (46) noisy (14) outdated (3) overpriced (4) poor (8) poorly (3) problem (18) ridiculous (3) rude (4) sad (2) shabby (4) shock (2) shortcomings (1) slow (6) smell (7) stale (2) terrible (3) tiny (10) unacceptable (2) uncomfortable (2) unfortunate (6) worst (2) wrong (2)

Complaint

Appears in 21 comments.

The following words were used in comments with Complaint:
change (2) charged (2) complaints (21) downtown (2) extra (2) floor (2) friendly (2) happy (2) helpful (2) hotel (6) large (2) luggage (2) not (8) offers (4) price (2) reception (2) room (6) wondering (2)

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1. Some of the other reviewers complaints seem rather naive - how many hotels in a downtown area oh.

"In line with the other Hiltons " Read full review on TripAdvisor 3/14/2012 Vote

2. No real complaints.

"Normal for a mid-price hotel " Read full review on TripAdvisor 2/27/2012 Vote

3. I have no real complaints about the hotel, but here are a few minor nitpicks.

"Best choice for business travel in Eugene/Springfield " Read full review on TripAdvisor 2/9/2011 Vote

4. Last time I stayed at the downtown Eugene Hilton, it was winter and the only complaint is that you can't use heat without having a fan on, which is kind of across purposes.

"I imagined a much better stay " Read full review on TripAdvisor 6/27/2010 Vote

5. The hotel does provide ear plugs, but who can sleep with those in? My main complaint is that the customer service at the hotel was awful.

"Small but modern, clean room. Terrible customer service. Noisy. " Read full review on TripAdvisor 8/17/2009 Vote

6. The only complaint I have are all the extra charges.

Read full review on MyTravelGuide 4/15/2008 Vote

7. The only complaint I have are all the extra charges.

Read full review on MyTravelGuide 4/15/2008 Vote

8. My only complaint is there was trash in the hallways.

Read full review on MyTravelGuide 3/8/2008 Vote

9. Wonderful hotel, no complaints of any kind.

Read full review on MyTravelGuide 2/22/2008 Vote

10. Wonderful hotel, no complaints of any kind.

Read full review on MyTravelGuide 2/22/2008 Vote