Crowne Plaza Charlotte, Charlotte, Problem

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Rank

29th

Out of 269

Crowne Plaza Charlotte	Average Price: $181 Check Rates

Hotel Class:

201 South McDowell Street

Charlotte, 28204 View map

3-Star Hotel Rank: 18 of 67
Average review rating: 3.65

OpinionWell Value Index: 4

Traveler reviews analyzed: YahooTravel (3) , MyTravelGuide (329) , Travelocity (4) , Expedia (4) , TripAdvisor (66)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Problem

Appears in 17 comments.

The following words were used in comments with Problem:
apology (3) desk (5) guest (2) hotel (8) internet (2) network (2) not (4) offers (2) personable (3) quickly (2) room (2) staff (4) wireless (3)

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1. The Crowne Plaza Charlotte knows the right way to handle a problem.

"The right way " Read full review on TripAdvisor 5/11/2012 Vote

2. After informing the hotel of the problem, every staff member I spoke with in the kitchen and at the front desk fully accepted responsibility, expressed genuine concern that I was OK, apologized, and offered some way of making amends.

"The right way " Read full review on TripAdvisor 5/11/2012 Vote

3. Not a problem for us - just the hotel could be saving a bit of money.

"Good hotel " Read full review on TripAdvisor 1/20/2011 Vote

4. Had some problems with reservation but it was handled quickly.

"Nice hotel wonderful staff " Read full review on TripAdvisor 12/20/2010 Vote

5. Another problem which was not the hotel's was that there were many teenagers there who were running up and down the halls, slamming doors until around 2 am.

Read full review on MyTravelGuide 11/20/2009 Vote

6. problems will occur during the normal course of travel from time to time, but how they are dealt with is what seperates the professionals from the amateurs.

Read full review on TripAdvisor 5/31/2009 Vote

7. , did everything within his power to assure that my problem would be addressed as quickly as possible.

Read full review on TripAdvisor 5/31/2009 Vote

8. I experienced intermitent ongoing issues with the hotel's wireless network, which presents a problem when away on a business trip.

Read full review on TripAdvisor 5/31/2009 Vote

9. The staff could not have done enough to try and rectify the situation, which included sending 2 different technicians to my room, apologizing profusely for the problem, offering to change my room on numerous occassions, rebooting the hotel's wireless network entirely, accomodating me with free beverage coupons, and untimately asking for me to meet with the hotel Manager to receive a personal apology.

Read full review on TripAdvisor 5/31/2009 Vote

10. I don't like to complain, and since I was only staying one night, I decided not to contact the front desk about all of these problems.

"Won't go back! " Read full review on TripAdvisor 1/25/2009 Vote