3. The staff checking us in was incompetent (took forever to check us in, didn't have any record of the car we'd arranged for the next day and couldn't answer any questions - 'you'll have to speak to management in the morning'), the room furnishings were old and cheap, the bed sagged, the room smelled like stale smoke (despite the fact that it was supposed to be a non-smoking room), the toilet flushed or didn't depending on its mood, and the shower head was set at the level of my chin.