Grosvenor Suites, San Francisco, Complaint

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Rank

72nd

Out of 493

Grosvenor Suites	Average Price: $145 Check Rates

Hotel Class:

899 Pine Street

San Francisco, 94108 View map

3-Star Hotel Rank: 32 of 110
Average review rating: 4.13

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (29) , MyTravelGuide (10) , Travelocity (7) , TripAdvisor (351) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 19 comments.

The following words were used in comments with Complaint:
area (2) breakfast (3) complaints (19) complimentary (2) easy (2) heating (3) hotel (2) lighting (2) not (3) room (7) small (3) suite (2) tub (2) useful (2)

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1. The only complaint was that though the weather was very mild, they had already turned the heat on and the building only has central heat, so we slept with the windows open.

"Wonderful Union Square Hotel " Read full review on TripAdvisor 11/7/2011 Vote

2. Plumbing seemed to be the majority of complaints.

"Yes, a bargain (especially if you don't spend time in your room) " Read full review on TripAdvisor 9/16/2011 Vote

3. Be prepared to hear complaints from guests when you are in the computer room which is connected to the hotel lobby (very small so easy to hear).

"Yes, a bargain (especially if you don't spend time in your room) " Read full review on TripAdvisor 9/16/2011 Vote

4. My only real complaint was that the walls are a bit on the thin side and we could hear the kids in the neighbouring room screaming and running around.

"Decent hotel in a great location. " Read full review on TripAdvisor 8/14/2011 Vote

5. No complaints there.

"Surprisingly good! Great location " Read full review on TripAdvisor 8/4/2011 Vote

6. Two complaints: 1)the complimentary breakfast is horrible --- the food is old and the selection grim and 2)the front desk person (Devin) came off as haughty and disdainful.

"Average hotel in a great location " Read full review on TripAdvisor 8/2/2011 Vote

7. Our only complaint was a typical one: not enough light over the tub.

"Large suites, great location " Read full review on TripAdvisor 9/4/2010 Vote

8. Our only complaint was a typical one: not enough light over the tub.

"Large suites, great location " Read full review on TripAdvisor 9/4/2010 Vote

9. Breakfast was a bit meagre but it's only to start your day so no complaints there.

"Well worth staying here " Read full review on TripAdvisor 8/25/2010 Vote

10. My only complaint was that the room could have used another lamp especially in the area near the kitchen.

"Good value " Read full review on TripAdvisor 3/5/2010 Vote