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Rank
116th
Out of 676

Hampton Inn Madison Square Garden

Average Price: $353  
 
Hotel Class:
116 West 31st Street
New York City, 10001 View map  
2-Star Hotel Rank: 18 of 144
Average review rating: 3.96
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (17) , MyTravelGuide (9) , TripAdvisor (341) , YahooTravel (5)
SAFE TO BOOK ? (1/5 issues found)
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Issue
Appears in 17 comments. 
The following words were used in comments with Issue:
complaints (2)   friendly (2)   good (3)   helpful (2)   hotel (5)   management (3)   money (2)   much (2)   prompt (2)   staff (2)    
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1. Only issue were the slow lifts - still we were only on the 3rd floor and the exercise did us good.
"A great central location with extremely friendly and helpful staff " Read full review on TripAdvisor   4/16/2012 Vote      
2. The staff were pleasant and helpful and a small issue with our shower was rectified within 10 mins.
"Av&Gareth " Read full review on TripAdvisor   12/11/2011 Vote      
3. The breakfast area is fresh and tidy, the manager was always available, and purposely so, to ensure everything was ok, and any (very minor) issues were greeted with a 'we'll fix that'.
"Staff could not do enough for you-excellent customer service. " Read full review on TripAdvisor   9/25/2011 Vote      
4. We had no issues with housekeeping or the facilities at all.
"Solid Hotel Choice for NYC. " Read full review on TripAdvisor   7/22/2011 Vote      
5. However, we did mention our complaint to management and the money was refunded to our card promptly without much issue at all.
"Great value and room size for area; beware of giving debit card for "incidentals" " Read full review on TripAdvisor   5/23/2011 Vote      
6. Overall and despite the issues we have had I would book this hotel again if the rate was right and recommend it to friends.
"Great value for money " Read full review on TripAdvisor   3/6/2011 Vote      
7. Then the good news (and believe me this is much more important):- hotel staff is all very friendly and prompt in fixing issues.
"Great value for money " Read full review on TripAdvisor   3/6/2011 Vote      
8. I called up again and the issue was then resolved.
"Rooms not ready, no air cond in the lobby, no bellhop service, never a manager on duty, and sheets smell like genitalia! " Read full review on TripAdvisor   9/7/2010 Vote      
9. I called up again and the issue was then resolved.
"Rooms not ready, no air cond in the lobby, no bellhop service, never a manager on duty, and sheets smell like genitalia! " Read full review on TripAdvisor   9/7/2010 Vote      
10. In the morning we had our one and only real issue with the hotel = the hair dryer didn't work.
"Great Location & Experience " Read full review on TripAdvisor   3/19/2010 Vote      
   
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