5. The best aspect is the manager's friendliness, and the fact that she's a complete mine of information: she helped us select the company to use for our helicopter tour and pointed us towards a couple of great locations in the Volcanoes National Park we might otherwise have missed,The hotel sits in the middle of a patch of forest that's alive with frogs at night, which can make things a little noisy -- and you need to leave the windows open in the absence of air conditioning.