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OpinionWell
Rank
152nd
Out of 676

Hudson, A Morgans Original

Average Price: $309  
 
Hotel Class:
356 WEST 58TH STREET New York
New York City, 10019 View map  
3-Star Hotel Rank: 48 of 154
Average review rating: 3.42
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (15) , Expedia (40) , MyTravelGuide (4411) , Travelocity (23) , TripAdvisor (1318) , YahooTravel (57)
SAFE TO BOOK ? (1/5 issues found)
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Shame
Appears in 35 comments. 
The following words were used in comments with Shame:
bar (4)   cocktail (3)   customer (3)   drink (3)   experience (3)   good (5)   great (4)   hotel (15)   liked (3)   location (5)   much (3)   nice (6)   night (2)   not (9)   price (6)   room (4)   service (5)   staff (2)   value (2)   water (2)    
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1. I booked my son and his girlfriend into the Hudson Hotel for my son's 21st birthday but he wasnt 21 until 3 days after they arrived (i booked through an agency who didnt inform me of this) the Hotel receptionist who is in charge said they would not be able to check in because the lead name had to be 21 i was so upset but the woman i spoke to on reception had no compassion what so ever, I stayed at the Hudson Hotel in 2007 with my partner and we had a nice time however after the service they gave me and her attitude i will never step foot in that hotel, its a shame one person can do so much harm for a company, also my son was sent a gift which was cup cakes but because i had to book my son into another hotel which was only 10 mins away the Hudson hotel wanted to charge me $50 to send the package.
"a disgrace " Read full review on TripAdvisor   3/10/2012 Vote      
2. It is a shame because the front desk people were energetic and friendly.
"Sketchy bellhops, weathered hallways and tiny bathrooms ruin hip hotel " Read full review on TripAdvisor   1/3/2012 Vote      
3. The Hudson is a confused hotel, far too concerned with showing off at the expense of good customer service, which is a real shame because the location is excellent.
"What a disappointment " Read full review on TripAdvisor   12/20/2011 Vote      
4. shame on this kind of business.
"A little improvement, but many of the same problems " Read full review on TripAdvisor   12/11/2011 Vote      
5. Which was a shame as the food is great and the atmosphere outstanding.
"Cool Design..great location...let down by arrogant service " Read full review on TripAdvisor   11/27/2011 Vote      
6. It's a real shame and put a bit of a downer on our trip.
"Overall experience did not live up to the majesty of reception area " Read full review on TripAdvisor   10/19/2011 Vote      
7. there was a private party on two consequtive nights we were there which meant we didn't experience the use of the bar areas adn by the time we came back the sky terrace was closed (11pm) it's a shame that you have to wait for the lifts for quite a long time (esp at peak times.
"modern and discreet, tiny rooms but overall very nice " Read full review on TripAdvisor   9/20/2011 Vote      
8. it's a shame there isn't a snack/ drinks bar in your room (there are vending machines on each floor), apparently the hotel are looking into this for the future.
"modern and discreet, tiny rooms but overall very nice " Read full review on TripAdvisor   9/20/2011 Vote      
9. It looks like it could be nice, shame you don't seem capable of sorting out the simple chore of communicating and taking my money.
"its sad i have to use trip advisor to discuss your disappointing customer service " Read full review on TripAdvisor   8/12/2011 Vote      
10. So we wont be heading back, which is a shame, because the sky terrace is fantastic.
"Has potential but not going back " Read full review on TripAdvisor   6/22/2011 Vote      
   
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