10. after a long flight the last thing we needed was this hotel, when we were checking in guests were already complaining about the size of the room so i decided to pay and upgrade to a junior suite which was the size of a normal room very dark the air conditioning or tv wasnt working so we had to get a maintenence guy in, then we were told that there is no longer room service and its a buisness decision why they stopped, you dont even get any tea coffee making facilitys no water no mini bar, that and entrance to equinox spa is also no longer available.