Hilton Atlanta Airport, Atlanta, Complaint

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Rank

20th

Out of 426

Hilton Atlanta Airport	Average Price: $143 Check Rates

Hotel Class:

1031 Virginia Avenue

Atlanta, 30354 View map

4-Star Hotel Rank: 8 of 28
Average review rating: 4.11

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (40) , MyTravelGuide (37) , Travelocity (14) , TripAdvisor (169) , YahooTravel (6)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 15 comments.

The following words were used in comments with Complaint:
$ (2) apology (2) charged (2) clean (2) complaints (15) generous (2) guest (2) management (3) nice (2) park (3) responsive (2) room (2) shower (3) staff (3)

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1. The only complaint was $11 per day for parking and a little noisy.

"Excellent in all aspects " Read full review on TripAdvisor 3/29/2012 Vote

2. No complaints during this stay.

"Another Great Stay! " Read full review on TripAdvisor 1/14/2012 Vote

3. My only complaint would be that the elevators were always full, especially after main conference sessions.

"Had a Wonderful Stay as a Part of the ICNA Conference " Read full review on TripAdvisor 12/27/2011 Vote

4. 95 per day which is ridiculous and my biggest complaint.

"nice hotel but some outrageous fees " Read full review on TripAdvisor 6/14/2011 Vote

5. Helpful staff, clean comfortable room, great shower, , free shuttle to the airport Only complaint was my bed wasn't the newest and seem sagging or extra soft But excellent value for price paid.

"Good Job Hilton! " Read full review on TripAdvisor 6/1/2011 Vote

6. In response to the report submitted by "Jay" on 8/15/2010: In the case referred to in the report, immediately after being informed by guest of the complaint, the room was inspected by both trained in house staff and by an outside lab.

Read full review 12/4/2010 Vote

7. On checkout, my complaints were placated by the apologies of the manager the removal of a dining charge, which was nice of them.

"A two star hotel with a four star lobby " Read full review on TripAdvisor 7/5/2010 Vote

8. Down to the desk with a complaint, an explanation to the pleasantly-accented gentleman that we would be gone from 6 to 10 for dinner and general revelry, and please send up someone to clean the crud off the shower walls, floor and shower-head.

"A two star hotel with a four star lobby " Read full review on TripAdvisor 7/5/2010 Vote

9. They did not wait for complaints, instead they patrolled the halls listening for a bark.

"Horrific Experience " Read full review on TripAdvisor 5/11/2010 Vote

10. I left a complaint and later that day a very nice young lady from the regional managers office (an executive assistant) offered me a whopping 20% discount and an upgrade during a future stay.

"You Have Better Options... " Read full review on TripAdvisor 3/5/2010 Vote