Desmond Hotel and Conference Center, Albany, Issue

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Rank

6th

Out of 62

Desmond Hotel and Conference Center	Average Price: $177 Check Rates

Hotel Class:

660 Albany-Shaker Road

Albany, 12211 View map

3-Star Hotel Rank: 3 of 11
Average review rating: 3.95

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (21) , MyTravelGuide (1) , TripAdvisor (100) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit high (1) a bit pricey (1) annoy (1) avoid (1) awful (1) bad (4) badly (1) bed bugs (7) bit dated (3) bug (3) chipped (1) complain (2) complaint (1) cope (1) dated (7) dirty (3) disappoint (6) disgust (1) expensive (3) gross (5) hard (3) hassle (1) horrible (1) irritate (1) issue (6) lack (1) loud (3) mildew (3) mold (5) negative (4) noise (5) noisy (3) outdated (2) overpriced (3) poor (1) poorly (2) pricey (2) problem (6) rude (1) shabby (1) shock (2) slow (1) smell (9) stained (1) subpar (1) tiny (1) unacceptable (1) unfortunate (5) worn (2)

Issue

Appears in 6 comments.

The following words were used in comments with Issue:
desk (3) need (2) not (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We were told that it was a hotel wide issue that was almost resolved.

"Not quite what is used to be, but still quite acceptable. " Read full review on TripAdvisor 3/2/2012 Vote

2. Could have been due to spacing issues which is understandable but then they should have refilled the dishes as soon as they were empty.

"Never stayed but I've hosted 3 events here. " Read full review on TripAdvisor 1/28/2012 Vote

3. 6 - When I spoke to the front desk and explained the various issues after #4, they did not write them down and I needed to repeat 2-3 times.

"A couple of bad apples can ruin the experience " Read full review on TripAdvisor 9/24/2011 Vote

4. issues:1 - Iron had something on the bottom and I needed to bring to the front desk for replacement.

"A couple of bad apples can ruin the experience " Read full review on TripAdvisor 9/24/2011 Vote

5. Front Desk - Efficient when things go well but not fully capable of handling issues in a guest focussed manner.

"A couple of bad apples can ruin the experience " Read full review on TripAdvisor 9/24/2011 Vote

6. Thank you for the opportunity to address this important issue.

Read full review 9/8/2010 Vote