Desmond Hotel and Conference Center, Albany, Complaint

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Rank

6th

Out of 62

Desmond Hotel and Conference Center	Average Price: $177 Check Rates

Hotel Class:

660 Albany-Shaker Road

Albany, 12211 View map

3-Star Hotel Rank: 3 of 11
Average review rating: 3.95

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (21) , MyTravelGuide (1) , TripAdvisor (100) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit high (1) a bit pricey (1) annoy (1) avoid (1) awful (1) bad (4) badly (1) bed bugs (7) bit dated (3) bug (3) chipped (1) complain (2) complaint (1) cope (1) dated (7) dirty (3) disappoint (6) disgust (1) expensive (3) gross (5) hard (3) hassle (1) horrible (1) irritate (1) issue (6) lack (1) loud (3) mildew (3) mold (5) negative (4) noise (5) noisy (3) outdated (2) overpriced (3) poor (1) poorly (2) pricey (2) problem (6) rude (1) shabby (1) shock (2) slow (1) smell (9) stained (1) subpar (1) tiny (1) unacceptable (1) unfortunate (5) worn (2)

Complaint

Appears in 4 comments.

The following words were used in comments with Complaint:
bug (2) complaints (4) never (3) positive (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. No complaints.

"Perfect " Read full review on TripAdvisor 2/29/2012 Vote

2. My Question to Joanne DiMarco is; how can you say you never had a positive case of bed bugs if you never contacted the customer who complained about the bugs to discuss the situation? I guess by ignoring the situation and not addressing the complaints, makes your comment about never having a positive case, true.

Read full review 11/2/2010 Vote

3. We did have a complaint and when discussing it with the on shift manager, we were treated very rudely and unprofessionally.

"very dissapointed in lack of professionalism in staff " Read full review on TripAdvisor 4/11/2010 Vote

4. If there was one complaint: Too few elevators.

"Pure Pleasure " Read full review on YahooTravel 9/18/2006 Vote