Desmond Hotel and Conference Center, Albany, Complain

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OpinionWell
Rank

6th

Out of 62

Desmond Hotel and Conference Center	Average Price: $177 Check Rates

Hotel Class:

660 Albany-Shaker Road

Albany, 12211 View map

3-Star Hotel Rank: 3 of 11
Average review rating: 3.95

OpinionWell Value Index: NA

Traveler reviews analyzed: YahooTravel (19) , MyTravelGuide (1) , Expedia (21) , TripAdvisor (100) , BedBugRegistry (6)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 4 comments.

The following words were used in comments with Complain:
bug (2) desk (2) never (4) positive (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. 00 but when I went to the front desk to complain about the misinformation I was in so many words called a 'liar' as the two gentlemen at the front desk informed me that their driver has been with them for twenty years and would have never told my group such a thing.

"Very nice with a couple of exceptions " Read full review on TripAdvisor 7/13/2011 Vote

2. My Question to Joanne DiMarco is; how can you say you never had a positive case of bed bugs if you never contacted the customer who complained about the bugs to discuss the situation? I guess by ignoring the situation and not addressing the complaints, makes your comment about never having a positive case, true.

Read full review 11/2/2010 Vote

3. complained and was given another room which was OK.

"Desmond going downhill " Read full review on YahooTravel 11/26/2006 Vote

4. As I complained about her rudeness to a supervisor, she was trying to cover her up rather than simply admit and apologize.

"Poor quality contrary to previous reviews " Read full review on YahooTravel 10/9/2006 Vote