Sands Regency Hotel and Casino, Reno, Issue

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Rank

5th

Out of 158

Sands Regency Hotel and Casino	Average Daily Rate: NA Check Rates

Hotel Class:

345 North Arlington Avenue

Reno, 89501 View map

3-Star Hotel Rank: 3 of 20
Average review rating: 3.56

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (158) , MyTravelGuide (382) , YahooTravel (71)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Issue

Appears in 12 comments.

The following words were used in comments with Issue:
cold (2) computer (3) customer (3) desk (2) hotel (2) management (3) not (2) problem (2) room (2) service (2) shower (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. They knew they have a bed bug problem but instead of dealing with the issue they decided to lie to the customers.

Read full review 3/17/2010 Vote

2. When I pressed the issue, Nova called the pit boss over who barked that it 'was policy' with no further explanation.

"What a dump! " Read full review on YahooTravel 12/2/2008 Vote

3. Having played blackjack at Silver Legacy, El Dorado and Harrah's with both hands, I was mystified as to the reason and asked why (if I can get a halfway decent explanation, I drop the issue).

"What a dump! " Read full review on YahooTravel 12/2/2008 Vote

4. Then the next morning, I brought a customer service issue to the front desk and asked to speak to a manager.

Read full review on MyTravelGuide 4/24/2008 Vote

5. Then the next morning, I brought a customer service issue to the front desk and asked to speak to a manager.

Read full review on MyTravelGuide 4/24/2008 Vote

6. I have very little confidence that the management of this place takes these issues seriously.

Read full review 2/8/2008 Vote

7. The hotel kept having computer issues in their casinos.

Read full review on MyTravelGuide 7/31/2007 Vote

8. The hotel kept having computer issues in their casinos.

Read full review on MyTravelGuide 7/31/2007 Vote

9. Casino kept having computer issues, lines were long, food was ok.

Read full review on MyTravelGuide 7/31/2007 Vote

10. I had a problem with my card reader in my room and they quickly resolved the issue and moved me to a better room for my inconvenience.

"Hmm the sands " Read full review on YahooTravel 6/12/2007 Vote