Sands Regency Hotel and Casino, Reno, Complaint

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Rank

5th

Out of 158

Sands Regency Hotel and Casino	Average Daily Rate: NA Check Rates

Hotel Class:

345 North Arlington Avenue

Reno, 89501 View map

3-Star Hotel Rank: 3 of 20
Average review rating: 3.56

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (158) , MyTravelGuide (382) , YahooTravel (71)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (1) avoid (3) bad (8) barely (2) bed bugs (12) bugs (3) complaint (9) dated (2) difficult (3) dingy (2) dirty (4) disappoint (5) disturbing (2) dull (1) dump (1) expensive (1) filthy (2) hard (13) horrible (6) issue (5) loud (2) mildew (2) noise (6) noisy (7) poor (4) poorly (2) problem (14) roach (1) rock (6) rude (5) sad (1) slow (6) smell (12) stain (1) stale (1) stink (1) stunk (1) tacky (1) terrible (5) tiny (1) ugly (2) uncomfortable (4) unhappy (1) unpleasant (2) unsafe (1) urine (1) was a joke (1) worn (2) worst (2) wrong (4)

Complaint

Appears in 20 comments.

The following words were used in comments with Complaint:
bed (3) buffet (2) busy (2) complaints (20) desk (2) elevator (3) exceptional (2) hard (2) not (3) price (3) room (3) smoke (5) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Only complaint is that we were promised a smoking room, but were given a non-smoking upon arrival.

"For one night, it was great. " Read full review on Expedia 4/5/2010 Vote

2. I asked them if there are other complaints of bed bugs and they said no.

Read full review 3/17/2010 Vote

3. Only complaint really was that when I turned on the TV and changed the channel a porn channel popped up.

"Get what ya pay for " Read full review on Expedia 1/27/2010 Vote

4. My only complaint about this hotel is the noisy elevators.

"Good Value " Read full review on Expedia 1/14/2010 Vote

5. About the only complaint I had was the quality of the much-ballyhooed steak buffet - it was really poor.

"Good quality at a price that’s right! " Read full review on Expedia 9/8/2009 Vote

6. We only had one complaint and that was about the band that was playing down at the pool until 3:30am.

"Great Place to Stay " Read full review on Expedia 8/12/2009 Vote

7. My only real complaint about the Sands is that the bed was hard as a rock.

"Not great, but good. " Read full review on Expedia 4/28/2009 Vote

8. But for some, that might not be a complaint.

"Pretty darn decent cheap hotel/casino " Read full review on Expedia 4/28/2009 Vote

9. My only complaint would be the bed, hard as a slab of granite.

"Pretty darn decent cheap hotel/casino " Read full review on Expedia 4/28/2009 Vote

10. Only complaint was that I requested a non smoking room and the room reaked of smoke.

"Nice place to stay if on a budget " Read full review on Expedia 4/22/2009 Vote