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19th
Out of 366

Embassy Suites Phoenix - Biltmore

Average Price: $163  
 
Hotel Class:
2630 East Camelback Road
Phoenix, 85016 View map  
3-Star Hotel Rank: 10 of 62
Average review rating: 4.05
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (11) , MyTravelGuide (71) , Travelocity (7) , TripAdvisor (126) , YahooTravel (24)
SAFE TO BOOK ? (0/5 issues found)
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Issue
Appears in 14 comments. 
The following words were used in comments with Issue:
ceiling (2)   management (3)   night (3)   refund (2)   room (4)    
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1. We also had some trouble with a water issue, but the front desk cleared that up for us.
"Pet friendly, great location, & lots of amenities! " Read full review on TripAdvisor   5/15/2012 Vote      
2. I reckon all that is required to solve the noise issue would be to replace the sliding door in the bedroom that leads to a small balcony with one that is double glazed.
"Nice hotel, friendly staff " Read full review on TripAdvisor   12/16/2011 Vote      
3. The service was excellent, though we really didn't have any demanding issues.
"Comfortable accommodations, excellent service, great location, price & reliably good breakfast " Read full review on TripAdvisor   7/20/2011 Vote      
4. I contacted a female duty manager on 7/5/10 and advised her of the situation and also told her Daisy had been a witness to the issue.
"Dirty room " Read full review on TripAdvisor   7/8/2010 Vote      
5. The on duty manager also refunded our money for the 2nd night, and apologized for the issues.
"Dirty room " Read full review on TripAdvisor   7/8/2010 Vote      
6. I want to first of all thank the Embassy Suite staff for a great job in assisting us regarding these issues.
"Dirty room " Read full review on TripAdvisor   7/8/2010 Vote      
7. I explained the issues and in which she stated 'What do you want me to do?' I was amazed that she responded in that way and just told her nothing.
"Dirty room " Read full review on TripAdvisor   7/8/2010 Vote      
8. I notified on duty manager Joy on 7/4/10, who assisted me in this issue and told me she would have a technician check the room and one night would be refunded to us for the inconvenience.
"Dirty room " Read full review on TripAdvisor   7/8/2010 Vote      
9. Upon our arrival that night (9 pm), I noticed our room had a welcome box with a technician's notes stating all issues were resolved, however that was not the case.
"Dirty room " Read full review on TripAdvisor   7/8/2010 Vote      
10. They seemed to be having some maintenance issues, sewer smell from public restroom and one elevator was shutdown.
"OK for business with some drawbacks " Read full review on TripAdvisor   4/17/2010 Vote      
   
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