9. We only had one problem over the two weeks we were there which was through our own doing, one of the pass keys on the front door failed (our own fault as the wife tried to pay for shopping with it at Walmart, as you can imagine the transaction was rejected, but it unfortunately corrupted the information on the pass key as well and shut the lock down when we tried to use other cards in it), once we reported this at reception they sent somebody out immeadiately to the house to rectify the problem for us.