6. We got there at 2pm in to check in, although early we fiqured they could at least get us our keys and have us sign what is needed, (As most hotels have done this for us in the past) then we could come back at 4, but they sent us away to come back to a long line outside the door of people all trying to check in at 4, Then I paid for the pool in our home to be heated, and when I asked if it had been turned on, the girl behind the desk got annoyed then called someone who we can only assume was maintence to make sure it's on, and then we got to hear her yell at the person on the other line about how it better be done, I wanted to make sure it was on as I paid for it, but didn't want to hear the yelling.