Regal Palms Resort at Highlands Reserve-Disney area, Davenport, Complaint

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Rank

2nd

Out of 33

Regal Palms Resort at Highlands Reserve-Disney area	Average Daily Rate: NA Check Rates

Hotel Class:

2700 Sand Mine Road

Davenport, 33897 View map

4-Star Hotel Rank: 1 of 1
Average review rating: 3.81

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (66) , Travelocity (58) , TripAdvisor (354)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 49 comments.

The following words were used in comments with Complaint:
bed (4) bedroom (3) complaints (50) desk (5) guest (3) hard (3) management (4) mattress (3) not (9) phone (3) pool (8) reception (2) resort (4) return (2) rock (2) rude (2) service (3) sleep (2) staff (4) well (2)

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1. The matress were not as comfortable but for the price you really cant complaint.

"Vacation at Regal Palms...a dream come true! " Read full review on Expedia 8/24/2010 Vote

2. My only complaint would be that the Resort should supply a few more neccessary items such as additional tiolet paper, paper towels, dish soap & coffee filters.

"Great Place For Family Trip To Orlando Without The Choas of I-Drive " Read full review on TripAdvisor 3/29/2010 Vote

3. Now 2 weeks and 7 phone calls later no response I contacted the bbb of central florida to find out they have an F rating and in the past did not respond to patrons complaints.

"BAD BUSSINESS PRACTICE " Read full review on TripAdvisor 2/16/2010 Vote

4. Our only two complaints about these townhomes are the hospital-grade uncomfortable sheets.

"Book a massage at the Spa! Ask for Caitlin (Katelyn...not sure how she spells it)... she is AMAZING! " Read full review on TripAdvisor 11/17/2009 Vote

5. com who I booked through and as yet no reply to my complaints.

"Worst ever place to stay " Read full review on TripAdvisor 6/10/2009 Vote

6. Only complaint this trip was the bed.

"Great Place for large family " Read full review on Expedia 4/29/2009 Vote

7. They were rude and indiscrete in dealing with the many guest complaints who were queueing up to complain.

"Stay off resort in pool home " Read full review on TripAdvisor 4/25/2009 Vote

8. The reception staff were rude and unfriendly and had to deal with many complaints from unhappy guests before they got to check us in.

"Stay off resort in pool home " Read full review on TripAdvisor 4/25/2009 Vote

9. With 4 kids and 3 adults a pretty big problemEverytime we would wait for the front desk personnel, there would be at least 3 to 4 people in front, all with complaints and service issuesArea: You are about 15 minutes from disney without traffic, and about 30 minutes to universal.

"Poor experience, not what we expected " Read full review on TripAdvisor 4/10/2009 Vote

10. The house had been really well looked after and the downstairs carpet has been repaced with a wooden floor so no complaints here about grubby stains.

"Super house " Read full review on TripAdvisor 9/1/2008 Vote