Omni Colonnade Hotel, Coral Gables, Complain

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OpinionWell
Rank

1st

Out of 11

Omni Colonnade Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

180 Aragon Avenue

Coral Gables, 33134 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 4.13

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , TripAdvisor (86)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoyance (1) apologetic (1) avoid (1) bad (11) broken (5) complain (3) complaint (4) delay (1) difficult (2) dirty (4) disappoint (8) disturbing (1) downside (2) errors (1) expensive (6) filthy (1) flaws (1) frustrated (1) hard (2) hassle (2) horrible (1) ignored (1) incorrect (2) issue (3) lack (6) loud (1) mess (1) mildew (1) negative (4) nightmare (2) noise (4) noisy (2) odor (1) outdated (1) poor (7) poorly (1) problem (13) ridiculous (1) robbed (2) rude (1) sad (1) scary (1) slow (3) smell (5) smoker (1) unfortunate (1) unpleasant (1) worn (2) worst (3) wrong (2)

Complain

Appears in 5 comments.

The following words were used in comments with Complain:
room (4) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. She saw my room and complained to me that if you get an accessible room it's real basicbut there is a wide door to the bathroom.

"I have a problem with Westin " Read full review on TripAdvisor 8/6/2009 Vote

2. I complained numerous times but don't expect a technical response from lobby staff other than 'Good morning sir, yes sir, right away sir, no problems reported but will tell engineering staff sir .

"Excellent location, beautiful hotel " Read full review on TripAdvisor 12/23/2007 Vote

3. He verbally complained about this.

"Westin service disappointing " Read full review on TripAdvisor 7/1/2007 Vote

4. When I went down to the front desk to complain, I was greeted rudely and told that they would 'just switch our room.

"Not worth the money! " Read full review on TripAdvisor 1/4/2007 Vote

5. After 4th complain we saw clean towels on the dirty floor (covered with construction dust) next to our room.

"Stay away " Read full review on TripAdvisor 1/3/2007 Vote