1. This hotel really destroyed our family holiday, my 12 year old son was stuck in the elevator for approx 90 minutes, the staff had called the Otis technician and advised us he was on his way, they did not want to call the police, my husband called 911 and the fire brigade were on site within 10 minutes, they were talking to my son making sure he was ok, on the other hand the staff were so rude and just kept laughing about the situation, the Otis technician arrived 90 minutes later and within 10 minutes my son was released.