AQUA Palms and Spa, Honolulu, Rude

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Rank

10th

Out of 165

AQUA Palms and Spa	Average Price: $154 Check Rates

Hotel Class:

1850 ALA MOANA Boulevard

Honolulu, 96815 View map

3-Star Hotel Rank: 4 of 20
Average review rating: 4.07

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (99) , MyTravelGuide (13) , Travelocity (62) , TripAdvisor (831) , YahooTravel (35)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 11 comments.

The following words were used in comments with Rude:
desk (3) hotel (2) not (2) reception (2) room (2)

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1. From the first moment I contacted the hotel to ask if our bags could be held, the person at the bell desk was SO rude it took every bone in my body not to curse him out.

"Customer Service does not exist here!!! " Read full review on TripAdvisor 4/18/2012 Vote

2. A man answered the phone and he was very rude, very curt and basically yelled 'You must pay for it.

"Great last minute place to stay " Read full review on TripAdvisor 3/20/2011 Vote

3. There was one woman who was extremely rude and really ruined it for the hotel.

"Overall fantastic with only slight letdowns. " Read full review on TripAdvisor 6/11/2009 Vote

4. the receptionists were rude and didn't care that we were unhappy, since we paid in advance.

"the WORST hotel I've ever stayed at.. DO NOT STAY HERE " Read full review on TripAdvisor 4/24/2009 Vote

5. All the staff we dealt with was friendly and helpful with the exception of the man at the tour desk, who was rude.

"Basic hotel in good location " Read full review on TripAdvisor 11/6/2008 Vote

6. Aqua Palms is in a bad location, has the smallest pool you've ever seen, the lifts were terrible and the man on reception I had to deal with was rude and unapologetic.

"Very disappointed - switched hotels " Read full review on TripAdvisor 3/16/2008 Vote

7. The rude man on reception said we couldn't have any room until after 3pm.

"Very disappointed - switched hotels " Read full review on TripAdvisor 3/16/2008 Vote

8. Very rude.

"An okay stay... " Read full review on TripAdvisor 10/29/2007 Vote

9. Also during check in Sergio was so rude and short with us I figured that everyone else would be as well.

"Don't Be Fooled " Read full review on TripAdvisor 9/22/2007 Vote

10. The Aqua Marina was a dive: dirty floors, no A/C, bugs, shower not working, rude employees, and the dead bolt was broken.

"Not very good " Read full review on TripAdvisor 3/6/2007 Vote