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Rank
10th
Out of 165

AQUA Palms and Spa

Average Price: $154  
 
Hotel Class:
1850 ALA MOANA Boulevard
Honolulu, 96815 View map  
3-Star Hotel Rank: 4 of 20
Average review rating: 4.07
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (99) , MyTravelGuide (13) , Travelocity (62) , TripAdvisor (831) , YahooTravel (35)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Broken
Appears in 14 comments. 
The following words were used in comments with Broken:
desk (2)   elevator (6)   floor (2)   high (2)   hotel (2)   lighting (2)   not (6)   phone (2)   room (7)    
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1. To make matters worse, the balcony sliding glass door had been broken and would not close.
"TERRIBLE EXPERIENCE " Read full review on TripAdvisor   2/3/2011 Vote      
2. On both occasions in which I had a mx issue (coffee maker broken, bathroom door locked), the staff was at my door within 5 minutes to fix the problem.
"Aqua Palms & Spa - Jan 2011 " Read full review on TripAdvisor   1/22/2011 Vote      
3. I did not get the room I booked, and when I picked up the phone in the room to call the front desk to complain, the phone was broken, so I had to return to the first floor to the front desk to place my complaint and ask for another room.
"Horrible " Read full review on Expedia   12/22/2009 Vote      
4. One seemed to be broken and one of the others was possessed.
"Fun Vacation " Read full review on Expedia   3/24/2009 Vote      
5. To add to the insult the hotel posted a placard on one of the broken elevators partially indicating that climbing stairs is a healthy alternative to taking the elevator.
"ok hotel, but fix the elevator " Read full review on TripAdvisor   2/28/2009 Vote      
6. However, they should fix the elevator and remove the insulting placard from the broken elevator.
"ok hotel, but fix the elevator " Read full review on TripAdvisor   2/28/2009 Vote      
7. The elevators were broken, the lobby smelled musty, the carpets in the hallways were all torn up and worn.
"Dump! " Read full review on TripAdvisor   1/31/2009 Vote      
8. High speed internet access is wired-only in guest rooms, and I was lucky to have brought my own cable, as the hotel's had a broken pin and wouldn't connect.
"Agreed - this hotel has been overrated " Read full review on TripAdvisor   3/16/2008 Vote      
9. Our room was always maintained to a high standard to cleanliness, but some of the light bulbs were broken so that meant that not all the lights worked.
"We enjoyed our time here " Read full review on TripAdvisor   11/9/2007 Vote      
10. We'd stayed at Maile Sky Court an incredible deal I got which resulted in smoke filled rooms, broken elevators and fleas on top of no decent service.
"Aqua's Palms and Spa Give Refuge to Healing Relations of Mother and Son " Read full review on TripAdvisor   9/26/2007 Vote      
   
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