Sheraton Atlanta Downtown, Atlanta, Issue

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Rank

18th

Out of 426

Sheraton Atlanta Downtown	Average Price: $173 Check Rates

Hotel Class:

165 COURTLAND

Atlanta, 30303 View map

3-Star Hotel Rank: 7 of 93
Average review rating: 3.84

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (43) , MyTravelGuide (961) , TripAdvisor (317) , YahooTravel (34)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (3) annoy (8) apologetic (4) avoid (7) awful (5) bad (25) barely (5) big deal (3) broken (4) complain (15) complaint (10) condescending (3) cramped (5) damage (3) dated (6) dirty (8) disappoint (21) disgust (4) downside (5) expensive (21) hard (18) horrible (4) ignored (6) inconvenient (8) issue (31) lack (12) loud (9) mediocre (4) negative (5) noise (32) noisy (7) outdated (7) outrageous (4) overpriced (8) penalty (3) poor (6) pricey (8) problem (43) ridiculous (4) rock (6) scary (5) shock (7) slow (12) smell (14) terrible (6) tiny (9) unfortunate (12) weird (5) worst (6) wrong (12)

Issue

Appears in 44 comments.

The following words were used in comments with Issue:
bed (3) cares (4) generous (3) hotel (4) liked (3) management (7) nice (3) night (3) not (11) park (2) please (2) problem (3) room (9) secure (2) service (3) shower (5) sink (2) special (2) staff (6) valet (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. They have a really great service which encourages you to leave a voicemail message for the general manager with any feedback which I did, and the next morning received a call back from another manager resolving to fix the issue and offering us free breakfast in our room.

"Issue solved promptly and effectively, outstanding service " Read full review on TripAdvisor 5/6/2012 Vote

2. We had an issue one night with our TV reception not working and it wasn't resolved at all.

"Issue solved promptly and effectively, outstanding service " Read full review on TripAdvisor 5/6/2012 Vote

3. Weather is never an issue in this generous pool area with a retracting glass roof.

"Really nice personable place to stay in Atlanta " Read full review on TripAdvisor 2/25/2012 Vote

4. The staff was decent although a couple of conference issues popped up and I got the blank stares.

"Clean Hotel, Overpriced Services, and no Wifi on Vendor Floor " Read full review on TripAdvisor 2/23/2012 Vote

5. I recommend this property, and take great issue with a few that gave low marks.

"NIce hotel, nice newer rooms, nice club lounge, GREAT FRIGGIN SERVICE! " Read full review on TripAdvisor 2/3/2012 Vote

6. The conference rooms were adequate, but the fantastic service and general attitude of the staff made up for any of the other issues.

"conference hotel " Read full review on TripAdvisor 1/30/2012 Vote

7. We told the woman who worked in the club room about our experience (she was very nice and friendly - and to be honest - with the exception of this water issue, the people at the hotel were friendly and helpful) and she said that we should at the very least be able to receive points to compensate us for this for what is clearly more than just a nuisance.

"No water in shower for TWO DAYS! " Read full review on TripAdvisor 12/19/2011 Vote

8. In addition, I was told that the issue was fixed (something with the shower head).

"No water in shower for TWO DAYS! " Read full review on TripAdvisor 12/19/2011 Vote

9. When I called to complain, guest services apologized for the inconvenience and told me that they were going to get on fixing the issue.

"No water in shower for TWO DAYS! " Read full review on TripAdvisor 12/19/2011 Vote

10. I told the front desk about my issues with the Valet and nothing else was done about it, I didn't even receive a free valet night.

"Hate paying for lousy service " Read full review on TripAdvisor 12/14/2011 Vote